Trisha May
Reservations Sales Agent at Rose Garden Hotel, Yangon- Claim this Profile
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English Full professional proficiency
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Burmese Native or bilingual proficiency
Topline Score
Bio
Credentials
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Hospitability Instructor Course
SwisscontactJun, 2015- Nov, 2024 -
Front Office Operations
Asia MastersApr, 2013- Nov, 2024 -
IELTS
British CouncilAug, 2009- Nov, 2024
Experience
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Rose Garden Hotel, Yangon
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Myanmar
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Hospitality
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1 - 100 Employee
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Reservations Sales Agent
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Jul 2022 - Present
● Handled each caller with respect and courtesy for hotel information on room rates and location. ● Welcomed guests warmly and assisted guests actively with hotel service. ● Performed moderately mathematical calculations of front-desk float, credit card transactions, guest's restaurant billing and other hotel entertainment billing without error. ● Executed transactions and balanced the cash register at the end of each shift ● Communicated with over 60 customers daily on each shift ● Oversaw and executed payments and deposits ● Handled complaints promptly and inform FOM or GM to follow up where appropriate including all operational issues. ● Abled to supervise the team offering field operations knowledge to drive profitability ● Reviewed operational updates and bulletin board notes daily and weekly. ● Participated in weekly and monthly HOD meetings that discussed reaching the company's goals. ● Booked reservations for individuals or groups that are requested by phone, online or from within the hotel. ● Take on an active role like MOD as a front desk team ensuring effective communication and working to reach goals and targets. ● Excellent at selling online booking platforms and monitored individual updates on prices and availability of rooms. ● Took part in the role of a front desk team ensuring effective communication and working to reach goals and targets Show less
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Esperado Lake View Hotel
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Myanmar
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Hospitality
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1 - 100 Employee
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Front Office Receptionist and Reservation Agent
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Apr 2018 - Feb 2021
● Handled each caller with respect and courtesy and obtained an appearance consistent with the public-oriented operation. ● Executed transactions and balanced the cash register at the end of each shift ● Communicated with over 50 customers daily on each shift ● Administer flow of requests from guests to ensure that they were communicated in a timely manner to the appropriate department via email, phone or direct communication. ● Participated in monthly reservation meetings that discussed reaching the company's goals. ● Consistently followed expected accuracy and quality standards as set by management. ● Excellent at selling Online Booking platforms (Agoda, Booking.com, Expedia) and monitoring individual updates on prices and availability of rooms. Show less
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TRYP by Wyndham
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United States
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Hospitality
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200 - 300 Employee
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Sale Executive
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Jan 2018 - Mar 2018
● Successfully performed the full range of teller duties, with an average of over 30 customers per day ● Assisted the sales manager and director in implementing sales strategies. ● Reviewed information on sales meetings, conventions, training classes and other functions held by organization members to select prospective customers for hotel services. ● Called on prospects to solicit business, analysed requirements of function, outlined available hotel facilities and services offered and quoted prices. ● Served as convention advisor and coordinator during the function to minimize confusion and resolve problems. Show less
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Reservations Assistant
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Sep 2015 - Sep 2017
● Greet the clients by phone and provided them with hotel information on room rates and location.● Booked reservations for individuals or groups that are requested by phone, online or from within the hotel● Maintained accurate client records and provided lead designers with the assistance that surpassed their expectations.● Managed the office database, mail, payroll distribution, and the physical setting and logistics of the reservation. ● Contacted the local car company and attempt to get contracts with them for guest limousine service.● Carried out hotel policies, reasonable duties and responsibilities as assigned by the management view of changing business needs.● Excellent at selling online booking platforms (Agoda, Booking.com, Expedia) and monitoring individual updates on prices and availability of rooms. Show less
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Receptionist Supervisor
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Jul 2014 - Aug 2015
● Able to work together coordinate and cooperate with relevant departments to achieve daily mission goals ● Able to deal with internal and external guests, some of whom will require a high level of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.● Handle complaints promptly and inform to DM or AM or FOM to follow up where appropriate including all operational issues.● Attending briefings on a daily basis and able to share confidently new ideas and suggestions for improvement of quality services and organisation skills.● Attempt to support upselling opportunities for property brands and products and services.● Able to supervise the team offering FO operations knowledge to drive profitability.● Knowledge about Liaise with sale and reservation process. Show less
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Hotel Shwe Gone Daing
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Myanmar
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Front Office Receptionist
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Jul 2013 - May 2014
● Handled each caller with respect and courtesy for hotel information on room rates and location. ● Welcomed guests warmly and assist guests actively with the check-in / check-out process. ● Actively participate in guest needs for enquiring about tour maps and famous palaces around the hotel. ● Assisted the guest promptly with limousine service ● Perform moderately mathematical calculations of front-desk float, credit card transactions, guest's restaurant billing and other hotel entertainment billing without error. ● Actively take part in emergency situations and remain calm and alert. ● Take on an active role as a front desk team ensuring effective communication and working to reach goals and targets. Show less
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Education
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GTC , Thanlyin
Bachelor's degree, Engineering
Community
