Experience

Alteo

• Mauritius
• Executive Offices
• 1 - 100 Employee

• Sales Administration Coordinator

  • Jun 2023 - Present

  o Provide administrative support to the Sales Administration Manager and sales team/sales operations in general o Assist with the follow up and monitoring of the buyer's due diligence process o Prepare the agreements such as: reservation contracts, broker & connector agreements and resale mandates, and relevant coordination between the parties o Follow-up and coordinate with the different actors, the process of buyers' reservations up to legal completion, and handling of the relevant buyers' files and monitoring sheets o Post-closing - follow up/process: claims, residence permits applications, photographic reports, handingover preparation etc. o Update the CRM system when required (registration of prospects, recording of new inventories and new sales) o When/if present at Anahita - welcome visitors, handle prospects' visits, ensure proper operation of the sales office Show less



SD Worx Mauritius

• Mauritius
• Human Resources Services
• 400 - 500 Employee

• IT Process Engineer

  • Sep 2022 - Jun 2023

  Process Engineering:- Define, implement, and maintain IT business processes to meet business objectives.- Identify opportunities for business process re-engineering to optimize service delivery.- Ensure process governance mechanisms are created to minimize deviations fromexpected behaviors.- Create and maintain process documents and workflows, in collaboration with thebusiness.- Work with new partners (acquisition track) to ensure a seamless acceptance of andadherence to established business processes.- Periodically evaluate existing IT business processes to ensure validity and relevance tothe overall strategy of Business Technologies.- Validate and track if newly established IT business processes efficiently addressoperational gaps.Data Analytics:- Extract or generate quantitative information from single or multiple BusinessIntelligence tools (CRMs, Tableau, Power BI, Excel etc.)- Consolidate and standardize data structures to replicate data warehousing capabilities.- Analyse quantitative information and formulate hypothesis on data trends.- Identify process gaps leading to ‘bad’ data.- Generate and present findings to the IT-SMO squad.- Coordinate action plans with Product Owners, Product Managers and/or Flow Mastersto implement corrective measures for deviations in data trends.Process and Internal Audits:- Work with Group Internal Audit (GIA) to document relevant process improvementtracks.- Identify and report non-conformity to audit expectations within the IT-SMO squad forprompt actions.Improvement and Innovation:- Implement feedback mechanisms to collect data on IT business processes- Capture lessons learnt during IT business process rollout and standardization tracksand create appropriate remedial plans. Show less

• Payroll Executive

  • Feb 2022 - Sep 2022

  Effectively plan and manage own workload, managing, servicing and delivering clients payrolls to agreed deadlines.Validating and inputting all data received to agreed deadlines.Checking inputted data and making all relevant corrections before the live run.Handling routine, non-routine and complex customer queries regarding payroll and HR related issues. This will include liaising with both internal and external contacts like OTM’s, Tax Office etc.Managing all aspects of Tax Year end processing for their customer baseCommunicating effectively to customers (internal & external) on an appropriate basisIdentifying opportunities to advise and assist other team members.Assisting Operations Team Manager with the coaching and developing of less experienced team members.Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time.Provision and delivery of their performance statistics to the OTM on a monthly basis to meet team leader reporting requirements.Supporting and sharing knowledge with colleagues to contribute to the effectiveness of the team and to achieve the location’s success. This may include providing cover for other team members as and when necessary.To recognise and promote opportunities for Added Value ServicesTo take responsibility for own personal development plan in line with Company objectives and values Show less



CPMT Marketing Ltd

• Moka, Mauritius

• Human Resources Officer

  • Jun 2021 - Oct 2021

  Support the Executive Director in the development and implementation of various HR initiatives, systems, and project, Assist in the development of HR policies and procedures, Prepare yearly HR budget, Develop training and development programs, Assist in conflict management, Provide counselling to employees with regards to policies and procedures, Provide support in disciplinary and grievance procedures, Provide support in recruitment process (vacancy advert, screening, organising interviews, selection process, employment contracts and so on), Create effective onboarding plans, Maintain employee records according to policy and legal requirements, Manage HR/ Payroll Management System Provide all necessary information to auditors (internal/external) Show less



Ceridian Mauritius

• Mauritius
• IT Services and IT Consulting
• 500 - 600 Employee

• Payroll Specialist 2

  • May 2021 - May 2021

  Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries• Provide Payroll support services to clients according to Ceridian contract, legislative requirements and business needs• Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.• Create, update and review standard operating procedures and performs quarterly document reviews• Have an “I own it” attitude about deliverables and projects from start to finish• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely• Proactively manage quarter, and year-end payroll auditing and processing• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements• Will be formally supervised by a Manager• Promptly escalate exceptions to the Seniors/Team Lead/Manager• Accountable for individual performance• Achieve delivery of tasks in accordance with agreed schedules, procedures and standards• Meet or exceed process KPIs• Drive customer satisfaction by providing high quality of service• Aim at becoming a Subject Matter Expert in process• Be an effective team player• Proactively highlight risks• Ensure that complaints are proactively escalated• Seek and respond to development feedback• Mentor & Coach new recruits in their process Show less

• Payroll Specialist 1

  • May 2019 - Apr 2021

  Ensure accurate and timely processing of payrollimpacting changes, tax forms, payments and payroll processing for assignedclientsResponsible for quality control and auditing to ensureaccuracy and low error or defect percentageWork with cross-functional internal partners toresolve client payroll matters and employee inquiries, providing on-going dailysupport and subject matter expertiseProvide HR/Payroll support services to clientsaccording to Ceridian contract, government compliance and business needsCreate, update and review standard operatingprocedures and perform quarterly document reviewsHave an “I own it” attitude about deliverables andprojects from start to finishManage client and consumer related tasks within thetask management system ensuring all documentation is complete, accurate, andtimelyProactively manage quarter and year-end payrollauditingThink and act ahead, spot opportunities and actaccordingly and proactively Contribute to process improvements Show less



Synaegis

• 1 - 100 Employee

• Customer Onboarding Officer

  • Nov 2018 - Dec 2018

  Ensure customers have the best experience with our different products. Building and maintaining a portfolio of clients while pro-actively maintaining regular communication with prospects and clients. Remain in frequent contact with the clients and ensure constant follow up with the clients. Showcase excellent communication and negotiation skills. Responding to questions about the tools, products and services offered. Operate on monthly targets/customer based activities and meet a monthly quota Show less