TRISH ZENGER
Patron Experience Associate at Jefferson County Public Library- Claim this Profile
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Bio
Experience
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Jefferson County Public Library
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United States
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Libraries
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100 - 200 Employee
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Patron Experience Associate
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Aug 2013 - Present
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Patron Services Substitute
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1998 - Present
Provide reference, referral, research and reader's advisory assistance to patrons of all ages, in person and by telephone. Process new materials and help stock displays throughout the library. Compile bibliographies and reading lists as assigned by staff. Assist librarians in both the Adult and Children's Information departments of multiple libraries in the system as needed.
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Children's Information Associate
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Sep 2003 - Aug 2013
I prepare and present engaging weekly Story Time programs for children and their caregivers, designed to support early literacy and encourage lifelong learning. I assist individuals in research, and locating information they seek, in both print and digital formats. I help maintain the library collection, and help assure that is it displayed and promoted well, in the building and online. I am adept at using Microsoft Word and Excel, including collecting and reporting the monthly programming statistics for our department. Show less
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Substitute Circulation Assitant
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1997 - 2003
Assisted patrons in borrowing and returning library materials. Helped resolve questions and/or problems regarding circulation of library materials. Assisted in receiving and processing new materials and reserved materials coming into or being sent from the library to other locations. Clerical duties including computer and telephone work, data entry and filing as need at each location.
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Receptionist
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Jun 2002 - Jul 2003
I was responsible for greeting clients, admitting and releasing patients, processing patient information, handling retail transactions, maintaining files and charts, and serving as a liaison between clients and the clinic staff. I also handled telephone inquiries and requests, including scheduling appointments. I was responsible for greeting clients, admitting and releasing patients, processing patient information, handling retail transactions, maintaining files and charts, and serving as a liaison between clients and the clinic staff. I also handled telephone inquiries and requests, including scheduling appointments.
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Education
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Brigham Young University
Bachelor of Arts (BA), Family and Consumer Economics and Related Studies