Operations/Freight Forwarding Co-Ordinator

• Aug 2022 - Present

Hub Manager and Projects Co-Ordinator

• Jun 2021 - Jul 2022

Overseeing the digital transformation and modernisation of An Chroi South Sligo Enterprise Centre, along with the promotion of Tubbercurry's first 'Smart Community' in addition to participating in the EInvoicing for Communities project, an EU funded action aimed at accelerating and simplifying the adoption of eInvoicing using community-based models in Ireland. Overseeing the digital transformation and modernisation of An Chroi South Sligo Enterprise Centre, along with the promotion of Tubbercurry's first 'Smart Community' in addition to participating in the EInvoicing for Communities project, an EU funded action aimed at accelerating and simplifying the adoption of eInvoicing using community-based models in Ireland.

Temporary Support Officer (Pobal)

• May 2021 - Jun 2021

Community Supports & Services Directorate Completing eligibility checks on the Covid-19 Stability Fund 2021 Scheme for Community and Voluntary Charity and Social Enterprise Organisations. Recommendations to the Department re: eligibility Using Microsoft Teams, Sharepoint, MyPobal’s CRM system Community Supports & Services Directorate Completing eligibility checks on the Covid-19 Stability Fund 2021 Scheme for Community and Voluntary Charity and Social Enterprise Organisations. Recommendations to the Department re: eligibility Using Microsoft Teams, Sharepoint, MyPobal’s CRM system

SSC Manager

• Mar 2007 - Sep 2020

In this fast-paced environment, I was charged with directing and motivating up to 10 members of the Customer Service Desk team to offer support to Candidates and Clients in the UK and report directly to management in the UK, remotely. With up to 8 applications to coordinate, I consistently surpassed targets, resolving 55,000 calls on average and achieving 97% of SLAs per year. My involvement with the implementation of Reed’s CRM application X3, allowed me to familiarise myself with the interface, which is very similar to SalesForce software. To maximize productivity of my team, I ensured everyone was trained in Citrix Go To Assist and ServiceNow. This promoted best practice and ensured solutions delivered were accurate and remained with SLAs. For more urgent queries, I interpreted customer’s needs to formulate innovative solutions that managed expectations and collaborated with developers / support teams to gather feedback and promptly investigate any problems.Through performance reviews, I was able to quickly identify training gaps and I supported the HR department with personnel matters including recruitment, assessment and training of new employees. Show less

Call Centre Supervisor

• Mar 2006 - Mar 2007

Ensuring that all of our customers receive a fast, efficient and friendly experience when calling the customer service team.Working out shift rotas and ensuring that the team is appropriately staffed at all times.Regularly reviewing the performance of your staff and offering support and guidance where required.Working with the Client IT Support Team Leader to identify areas for team development.Conducting a weekly conference call to the CITS Team Leader to discuss any outstanding team issues and to review the previous weeks call figures.Completing period end management reports.Making sure the team keep customers informed of the progress of their calls and escalating to other support teams as necessary. Show less

Qualified Fitness Instructor and Personal Trainer

• 2016 - 2019

In my spare time, and in conjunction to my full-time position, I provided fitness programmes to children aged from 3 to 12 years and delivered mobility exercises and multi-sports programmes on behalf of Sligo Sports and Recreation Body. To accurately design such programmes, I interpreted their needs to identify key areas of improvement and choose exercises that would achieve desired outcomes. In addition, I led the warm-up for RTÉ’s Operation Transformation in Tubbercurry with the local leader. Show less

Software Sales Assistant Manager

• 2000 - 2005

Account and Purchasing Support (1994 – 1996) - Sales Software Support - (2000 - 2005) To guarantee continued success for the company, I was tasked with monitoring and managing tactical accounts by offering incentives and renegotiating contracts, securing consistent revenue streams. By building networks and relationships with channel partners and business development managers, I was able to identify opportunities that would enrich sales pipelines and exploit growth strategies. To increase efficiency, I led the implementation of a Quotes and Orders System, improving accuracy of pricing and minimising costs. Show less

Various Companies

• 1993 - 1999

PA to the Housing Director (1999) | Department of Housing, Australia Software Support Specialist (1997 – 1998) | Quantum Accounting, Dublin Accounts Payable and Purchasing Assistant (1995-1997) | CMS Peripherals, Mayo Graphic Design & Administrator (1993 – 1994) | Knock Printing Suppliers, Mayo PA to the Housing Director (1999) | Department of Housing, Australia Software Support Specialist (1997 – 1998) | Quantum Accounting, Dublin Accounts Payable and Purchasing Assistant (1995-1997) | CMS Peripherals, Mayo Graphic Design & Administrator (1993 – 1994) | Knock Printing Suppliers, Mayo