Student Experience Adviser

• Mar 2021 - Present

Administrative Officer, Aged Care

• 2020 - Mar 2021

• Performed a broad range of administrative tasks• Delivered a high level of customer service• Responsible for phone engagement with aged and disability pensioners• Completed data entry and conciliation for government project

Transition, Learning and Welfare Advisor

• 2008 - 2019

• Co-ordinated and facilitated the Jump Start Academic Preparation Programs for students• Developed Under 18 welfare and academic workshops• Assisted students with transition issues, including learning and social issues • Conducted triage sessions for distressed students who presented to Student Services in need• Provided critical incident support to domestic and international students, including international natural disasters, student death, hospitalisation, missing persons, welfare checks• Provided consistent Student Services representation in UQ faculties and schools• Acted as the lead for the International Supervision Program• Coordinated THRIVE program; academic and social program, teaching and resource creation, analysis, and program evaluation • Conducted Early Warnings Project - monitored students in Communications and Journalism courses to identify potentially at-risk students and intervene to assist retention rates• Created workshops for courses in different faculties and schools for both Undergraduate and Postgraduate courses, including sessions for Art History, Communications, Archaeology and Dentistry• Assisted the Arts Faculty to develop the Online/e-learning First-Year Engagement site• Designed public speaking and business etiquette workshops for student leader’s professional development• Assisted mature age students to transition effectively into university by creating and facilitating an orientation week information session • Coordinated the Mature Mates Program with social activities and a Facebook site• Developed and maintained the New2UQ blackboard site for transition students and assisted in the New2UQ Facebook page and email site, answering student queries

English Coordinator

• 2003 - 2004

• Carried out the role of Head Teacher of English Faculty• Responsible for curriculum, assessment, resources, and professional development of staff• Involved in formulating new assessment guidelines, selecting resources, and implementing new educational initiatives• Collaborated with colleagues to build genuine and professional relationships• Acted as College Representative at Diocese of Parramatta Faculty Meetings