Experience

SG Education & Art Shop

• Ireland
• Retail
• 1 - 100 Employee

• Inside Sales Executive

  • Aug 2021 - Present



Self employed

• Mummy

  • May 2018 - Present



Homebase/Bunnings UK & Ireland

• Store Development Stock Manager

  • Nov 2016 - Mar 2018



Homebase

• United Kingdom
• Retail
• 700 & Above Employee

• Store Development Stock Manager (Field Based)

  • May 2014 - Mar 2016



Home Retail Group PLC

• United Kingdom
• Retail
• 700 & Above Employee

• Store Development Stock Manager

  • May 2014 - Mar 2016



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Manager, Admin Manager & Stock Manager

  • Apr 2007 - May 2014

• CUSTOMER SERVICE MANAGER

  • May 2006 - Sep 2007

  To ensure all our customer’s needs are met and exceeded where possible, going that extra mile to ensure great service. Effective management and coaching of colleagues to ensure effective implementation of stores promotional activities and service standards. Action plans in place to ensure mystery shopper scores are high. 1 to 1 feedback and daily targets set for my teams. Responsible for all financial and sales targets, I lead by example to obtain complete buy in from my colleagues resulting in hitting and exceeding demanding targets.Continually seeking ways of increasing customer loyalty, retention, satisfaction and spend.Monitoring local competitor activity and local trading patterns.Conducting observations and performance reviews and providing developmental feedback.Informing staff of new updates and general developments within the company.Creating a combination of real value for money and outstanding customer service.



Peacocks

• United Kingdom
• Retail
• 700 & Above Employee

• ASSISTANT MANAGER

  • Jan 2004 - May 2006

  Responsible for ensuring that the store is fully operational for the start of the business day, for example by taking responsibility for opening up, preparing tills, stock checks, setting out the store and securing the store at the end of the day. Creative visual merchandising was essential to drive sales and ensure target were met.Overseeing all store operations.Implementing company procedures and plans.Delivering daily team briefings.Maximising sales through effective merchandising.Maintaining accurate and statistical financial records.Having a fast moving “can do” attitude.Can support a team and manage both good and poor performance.



Homebase

• United Kingdom
• Retail
• 700 & Above Employee

• CUSTOMER SERVICE TEAM LEADER

  • Mar 2002 - Jan 2004

  To assist the store in achieving excellent mystery shopper results by ensuring customer service excellence. Implement range reviews and store planogram’s correctly for correct placement of stock and promotional activities. Have an impact on stores results by understanding store and personal targets and aiming to beat these figures. Working as a team to comply with all store operational processes and procedures. Encourage my team to deliver on their customer service promise’s and develop and coach when necessary giving motivational and developmental feedback. Developing my own and others product knowledge in order to serve our customers effectively and retain their loyalty.Offering great Customer ServiceDelegating tasks and workload to my team membersReplenishment and stock pricing implemented dailySupport to the management teamKey Holder

• Duty manager

  • 2002 - 2004

  First Aid trainedImplementation of promotional activities and range review’s in store