Director of Operations & Member Management

• 2010 - 2017

Recruited by a former Executive Director colleague to drive transformational change and bring the association into the modern era, develop a scalable operating infrastructure, improve organizational efficiency and effectiveness, and expertly plan and manage all association meetings and events. Collaborated with Membership, Communications, and Operations stakeholders to seamlessly coordinate regional networking and educational events, board meetings, convention site scouting, and more. ➤ Assessed existing operations and identified opportunities to drive improvements, championing effort to take the organization paperless, modernize databases, and drive programmatic successes. ➤ Oversaw key projects, processes, and programs, marshaling the internal and external stakeholders to ensure the accomplishment of milestones and deliverables on time and within budget. ➤ Cultivated strong relationships with executive leaders and Board members, working in partnership to establish best practices-based processes and systems to create an efficient and organized operation. Show less

Operations Manager, Carl M. Freeman & Joshua M. Freeman Foundations

• 2008 - 2011

Directed efforts to honor the legacies of Carl and Joshua Freeman, one a family foundation and grant-gifting entity, and the other a nonprofit organization offering world-class performances and arts education through an outdoor performance arts venue. Served as database manager and administrator for both foundations, ensuring accurate and complete records to facilitate outreach and engagement initiatives. Allocated a $1 million operating budget for The Freeman Stage at Bayside venue.➤ Played an integral role in the launch of a public charity, subsequently managing arts access and education initiatives, as well as the vibrant arts venue hosting national recording acts and 50,000 annual visitors.➤ Doubled event participation and dollars raised between years one and two of the Annual Golf Tournament and Gala, excelling in directing every facet of the campaign and event from ideation through execution. Show less

Director of Rentals, Seacoast Realty

• 2006 - 2008

Drove strong performance for the Rental Portfolio consisting of 700 weekly and annual rentals, 30 agents, and an operating budget surpassing $2 million. Navigated unprecedented challenges in the history of the company, not only including the economic recession dramatically impacting the real estate market but also the untimely and tragic passing of the President.➤ Focused on delivering a differentiating customer experience resulting in strong repeat and referral business, driving above-goal revenue production for 8 consecutive quarters, and increasing satisfaction 20%. Show less

Renovation Project Manager, The Tidewater Inn

• 2005 - 2006

Stepped into hotel property—the company’s first hotel venture and purchased from bankruptcy—leading a complete renovation of 100 rooms, banquet facilities, lobby, and conference center. Took project from initiation and design through construction and closeout—operating hotel throughout the project—to turn over to a hotel management company for ongoing operations.

Event Manager, Bayside Resort Golf Club

• 2004 - 2005

Charged with directing grand opening events for a new property designed by the Nicklaus Golf Group and earning the 2005 Most Creative Design Award. Showcased course designer and namesake through celebratory events drawing VIPs and celebrities.

Assistant GM / F&B Director, Bear Trap Dunes Golf Club

• 2002 - 2004

Executive Assistant to CEO, Corporate Office

• 2001 - 2002

Director of Membership Sales, Bear Trap Dunes Golf Club,

• 2000 - 2002

Assistant to Director of Sales & Marketing, Sea Colony Resort

• 1997 - 2000