Trish S.
Help Desk Specialist at Michigan Court of Appeals- Claim this Profile
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Bio
Experience
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Michigan Court of Appeals
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United States
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Administration of Justice
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1 - 100 Employee
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Help Desk Specialist
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Jun 2011 - Present
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Business Analyst
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Jul 1996 - Jul 2009
Planned, managed, and implemented business-process improvement technical projects.
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Senior Support Specialist
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Jul 1996 - Jul 2009
Identified and coordinated business-process improvement technical projects.
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Desktop Computing Specialist II
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Jul 1996 - Jul 2009
Provided phone and field user-support services for Windows-based computers on a Novell network for 200 computers. Developed project plans; including user needs and cost analysis. Provided phone and field user-support services for Windows-based computers on a Novell network for 200 computers. Developed project plans; including user needs and cost analysis.
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Research Associate
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Jan 1995 - Jul 1996
Coordinated project activities for multiple projects-including analyzing project needs and developing plans. Coordinated project activities for multiple projects-including analyzing project needs and developing plans.
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Project Manager
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Sep 1985 - Sep 1994
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Instructional Media Specialist
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Sep 1985 - Sep 1994
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Desktop Publishing Specialist
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Sep 1985 - Sep 1994
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Education
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Michigan State University
BA, Communications -
Delta College
Associate of Arts and Sciences - AAS, Business Administration -
1977 - 1981
John Glenn High School
Diploma -
New Horizons Computer Learning Center
Information Technology Professional IV
Community
