Senior Vice President Operations

• Apr 2023 - Present

Director(Li-Ion Operations)

• Jul 2022 - Mar 2023

www.upsInverter.com www.upsInverter.com

Chief Executive Officer

• Jan 2022 - Jul 2022

Overall transformation of company in first mile, middle mile and last mile operations and also customer care with assured 95% timely delivery and 99.9 % intact delivery.

Vice President Operations

• Jul 2021 - Dec 2021

We are end to end solution provider for logistics and supply chain.We are strongest player in North India with more than 50 branch offices & 5 HUBs dealing with top brands for B2B ,3 PL and ware housing .On time and Intact delivery is our motto.

Head-Product Development & Certification Lab

• Nov 2020 - Apr 2021

# Being a part of product development team, actively involved in cost reduction projects of existing products and also 100+ new product development by coordinating with various R&D , Manufacturing Units , Purchase department and Product Heads which includes FMS & Gantt Chart review on daily basis. # Ensuring the engineering change notes (ECN)are issued and completed with field trial so that ECR is implemented fully. #Benchmarking of various products with the products of top brands… Show more # Being a part of product development team, actively involved in cost reduction projects of existing products and also 100+ new product development by coordinating with various R&D , Manufacturing Units , Purchase department and Product Heads which includes FMS & Gantt Chart review on daily basis. # Ensuring the engineering change notes (ECN)are issued and completed with field trial so that ECR is implemented fully. #Benchmarking of various products with the products of top brands . # Testing Lab upgradation and designing the new lay-out and improving the processes as per ISO 17025 standard for NABL accreditation. # Dealt almost 34 projects of Solar products such as SCC, SMU, Solar PCU both PWM bases and MPPT based, Grid Tie Inverter. # Test set-up for E-rickshaw charger and making a testing plan for benchmarking with competitors products . # Calibration of instruments and setting up In-house calibration and load simulation room. # Making the documentation for ISO17025 with IS standards such as IS 16242 /IEC 62040 , part-1,part-2 & part-3. # Providing training on 5S, Kaizen and taking up the good to great (G2G) projects for overall improvement of the facility including safety, quality, maintenance ,scrap and housekeep. #Providing training on Performance Management system (PMS) and defining the KRA and KPIs to the team. # Part of operation review meeting chaired by COO and also Customer voice and Quality review meeting by Service department and Manufacturing units respectively. # Coordination with DDC for data analysis and review for monitoring the progress after the ECN implementation. # Resolved various critical customer complaints with respect to product quality. Extensive discussion with all dealers and distributors to know the problems being faced by them on the various models and also taking inputs from field service team and Service Heads. Show less # Being a part of product development team, actively involved in cost reduction projects of existing products and also 100+ new product development by coordinating with various R&D , Manufacturing Units , Purchase department and Product Heads which includes FMS & Gantt Chart review on daily basis. # Ensuring the engineering change notes (ECN)are issued and completed with field trial so that ECR is implemented fully. #Benchmarking of various products with the products of top brands… Show more # Being a part of product development team, actively involved in cost reduction projects of existing products and also 100+ new product development by coordinating with various R&D , Manufacturing Units , Purchase department and Product Heads which includes FMS & Gantt Chart review on daily basis. # Ensuring the engineering change notes (ECN)are issued and completed with field trial so that ECR is implemented fully. #Benchmarking of various products with the products of top brands . # Testing Lab upgradation and designing the new lay-out and improving the processes as per ISO 17025 standard for NABL accreditation. # Dealt almost 34 projects of Solar products such as SCC, SMU, Solar PCU both PWM bases and MPPT based, Grid Tie Inverter. # Test set-up for E-rickshaw charger and making a testing plan for benchmarking with competitors products . # Calibration of instruments and setting up In-house calibration and load simulation room. # Making the documentation for ISO17025 with IS standards such as IS 16242 /IEC 62040 , part-1,part-2 & part-3. # Providing training on 5S, Kaizen and taking up the good to great (G2G) projects for overall improvement of the facility including safety, quality, maintenance ,scrap and housekeep. #Providing training on Performance Management system (PMS) and defining the KRA and KPIs to the team. # Part of operation review meeting chaired by COO and also Customer voice and Quality review meeting by Service department and Manufacturing units respectively. # Coordination with DDC for data analysis and review for monitoring the progress after the ECN implementation. # Resolved various critical customer complaints with respect to product quality. Extensive discussion with all dealers and distributors to know the problems being faced by them on the various models and also taking inputs from field service team and Service Heads. Show less

Founder & Executive Director -Sales & Service

• Apr 2017 - Nov 2020

I have established M/s .Visom Power Solutions Pvt Ltd and added new products every 3 months with a growth of turnover 80% and the company was engaged in Sales and Services of Inverters , Batteries , UPS, Solar products , BLDC fans, LED Lights and many energy saving branded products. We were engaged in Training and Consultancy activities and Job work for manufacturing UPS and Stabilizers and Cable Harness for various OEMs. I have established M/s .Visom Power Solutions Pvt Ltd and added new products every 3 months with a growth of turnover 80% and the company was engaged in Sales and Services of Inverters , Batteries , UPS, Solar products , BLDC fans, LED Lights and many energy saving branded products. We were engaged in Training and Consultancy activities and Job work for manufacturing UPS and Stabilizers and Cable Harness for various OEMs.

General Manager - Plant Operations

• Apr 2016 - Mar 2017

# Online UPS, Solar PCU & Servo Stabilizer Plant Operations of Chennai Plant with 250 crores turnover. # SAP Modules -Intact control for timely update of all processes. # Process improvement & Kaizen bases continual improvement ,monthly 10 projects being implemented. # INR 20 Crores billing every month. # Managed 5 HODs directly & with Team size of almost 100 people. # Conducted on job training every weekend to improve the quality of work & productivity . # Represented as… Show more # Online UPS, Solar PCU & Servo Stabilizer Plant Operations of Chennai Plant with 250 crores turnover. # SAP Modules -Intact control for timely update of all processes. # Process improvement & Kaizen bases continual improvement ,monthly 10 projects being implemented. # INR 20 Crores billing every month. # Managed 5 HODs directly & with Team size of almost 100 people. # Conducted on job training every weekend to improve the quality of work & productivity . # Represented as Management Representative for QMS (ISO9001)and EMS(ISO14001) for IA, MRM , Surveillance audit and re-certification audit. # Got the OHSAS system( ISO 45001) end to end from documentation, implementation, auditing & certification. # New product transfer from Pune Plant to Chennai plant. # Being part of the daily review meeting and resolving critical issues then and there. # Plant lay-out modified for optimal performance and optimization of resources. # Strategic decision implemented to out-sourcing the Transformers and reducing the cost on manufacturing with clear directions of top management. # Implemented retrenchment strategy for cost reduction ,achieved around 100 Lacs reduction through various weeding of process and manpower with in 3 months. # The non-moving raw materials reduced from INR 15 crores to 3 Crores. # Insurance Claims of the losses in plant during the flood in Chennai. # Logistics expense reduced by 30% ,by proper negotiation with transporter and refining the process of packing and packaging. # The production hall was having suffocation with heat and no fresh air, which is solved through roof turbo ventilators and exhaust facility on the windows including fixing louvers for cross-ventilation. Show less # Online UPS, Solar PCU & Servo Stabilizer Plant Operations of Chennai Plant with 250 crores turnover. # SAP Modules -Intact control for timely update of all processes. # Process improvement & Kaizen bases continual improvement ,monthly 10 projects being implemented. # INR 20 Crores billing every month. # Managed 5 HODs directly & with Team size of almost 100 people. # Conducted on job training every weekend to improve the quality of work & productivity . # Represented as… Show more # Online UPS, Solar PCU & Servo Stabilizer Plant Operations of Chennai Plant with 250 crores turnover. # SAP Modules -Intact control for timely update of all processes. # Process improvement & Kaizen bases continual improvement ,monthly 10 projects being implemented. # INR 20 Crores billing every month. # Managed 5 HODs directly & with Team size of almost 100 people. # Conducted on job training every weekend to improve the quality of work & productivity . # Represented as Management Representative for QMS (ISO9001)and EMS(ISO14001) for IA, MRM , Surveillance audit and re-certification audit. # Got the OHSAS system( ISO 45001) end to end from documentation, implementation, auditing & certification. # New product transfer from Pune Plant to Chennai plant. # Being part of the daily review meeting and resolving critical issues then and there. # Plant lay-out modified for optimal performance and optimization of resources. # Strategic decision implemented to out-sourcing the Transformers and reducing the cost on manufacturing with clear directions of top management. # Implemented retrenchment strategy for cost reduction ,achieved around 100 Lacs reduction through various weeding of process and manpower with in 3 months. # The non-moving raw materials reduced from INR 15 crores to 3 Crores. # Insurance Claims of the losses in plant during the flood in Chennai. # Logistics expense reduced by 30% ,by proper negotiation with transporter and refining the process of packing and packaging. # The production hall was having suffocation with heat and no fresh air, which is solved through roof turbo ventilators and exhaust facility on the windows including fixing louvers for cross-ventilation. Show less

Head of Service Operations-AP & TS

• Mar 2015 - Feb 2016

# Overall in-charge of Service Operations for all Emerson Network Power Products in Andhra Pradesh & Telangana State . # Enhancing customer satisfaction through RT/TAT/Uptime . closed all long pending calls ,some called aged 365 days old also are completed with 100% focus and dedication. # Implemented Service Capability Modules for contract review of Service Sales, Installation, Preventive Maintenance, Breakdown calls, Spares and tools upkeep . Training provided on these SCM and reviewed… Show more # Overall in-charge of Service Operations for all Emerson Network Power Products in Andhra Pradesh & Telangana State . # Enhancing customer satisfaction through RT/TAT/Uptime . closed all long pending calls ,some called aged 365 days old also are completed with 100% focus and dedication. # Implemented Service Capability Modules for contract review of Service Sales, Installation, Preventive Maintenance, Breakdown calls, Spares and tools upkeep . Training provided on these SCM and reviewed the progress on weekly basis. # Complaint handling, aging call closure plan & missed SLA analysis. # CE utilization / CE Productivity # BP Safety Compliance # Engineer Tools, Test Equipments and PPE audit # Calibration of TEs and Safety Compliance by all technical team # Analysis of on-time shipment, short shipment, ware house expense, transport expense etc # Actively involved in team building and relationship management with clients and business partners. # Dealt with the products of Online UPS, DC power Supplies , TM (PAC) for all ranges from 0.5 KVA to 1000 KVA and various solutions like thermal audit/ load study/BMS / Critical Space Management ,DG maintenance etc # Data center visits prior to installation for site readiness, during installation for ensuring quality installation and timely project completion. Show less # Overall in-charge of Service Operations for all Emerson Network Power Products in Andhra Pradesh & Telangana State . # Enhancing customer satisfaction through RT/TAT/Uptime . closed all long pending calls ,some called aged 365 days old also are completed with 100% focus and dedication. # Implemented Service Capability Modules for contract review of Service Sales, Installation, Preventive Maintenance, Breakdown calls, Spares and tools upkeep . Training provided on these SCM and reviewed… Show more # Overall in-charge of Service Operations for all Emerson Network Power Products in Andhra Pradesh & Telangana State . # Enhancing customer satisfaction through RT/TAT/Uptime . closed all long pending calls ,some called aged 365 days old also are completed with 100% focus and dedication. # Implemented Service Capability Modules for contract review of Service Sales, Installation, Preventive Maintenance, Breakdown calls, Spares and tools upkeep . Training provided on these SCM and reviewed the progress on weekly basis. # Complaint handling, aging call closure plan & missed SLA analysis. # CE utilization / CE Productivity # BP Safety Compliance # Engineer Tools, Test Equipments and PPE audit # Calibration of TEs and Safety Compliance by all technical team # Analysis of on-time shipment, short shipment, ware house expense, transport expense etc # Actively involved in team building and relationship management with clients and business partners. # Dealt with the products of Online UPS, DC power Supplies , TM (PAC) for all ranges from 0.5 KVA to 1000 KVA and various solutions like thermal audit/ load study/BMS / Critical Space Management ,DG maintenance etc # Data center visits prior to installation for site readiness, during installation for ensuring quality installation and timely project completion. Show less

Vice President - Sales & Service , UPS Division

• Mar 2013 - Jul 2014

Numeric UPS business is acquired by Legrand Group, France in Feb 2012. Numeric became part of group brand Legrand under the Indian Subsidiary M/s .Novateur Electrical & Digital Systems Pvt. Ltd. My role as VP-sale was, # To scale up the business in this region and achieved more than 100% of the targets on sales with 20% new customers and appointing 8 EBPs for the region in a year. # To ensure the after sales support is best in Industry with maximum uptime & customer delight… Show more Numeric UPS business is acquired by Legrand Group, France in Feb 2012. Numeric became part of group brand Legrand under the Indian Subsidiary M/s .Novateur Electrical & Digital Systems Pvt. Ltd. My role as VP-sale was, # To scale up the business in this region and achieved more than 100% of the targets on sales with 20% new customers and appointing 8 EBPs for the region in a year. # To ensure the after sales support is best in Industry with maximum uptime & customer delight. Achieved around 99.5% uptime , almost 95% targets on AMC collections and 90% on battery sales. # Operational excellence with cost saving and cost control.Achieved a cost saving of 30% on overheads.

Asst Vice President-Plant Operations

• Jun 2005 - Feb 2013

# Established a new UPS manufacturing plant (Unit-5) in Parwanoo, Himachal Pradesh, Northern India in a record 4 months time and the production commenced in Sep’05. The plant expansion and growth accelerated from 7 people to 50 people and from 4000 sft to 20000 sft in a rental premise within 2 yrs. # Successfully established Panchkula HUB in Dec 2005 that was planned to keep all models UPS /Battery /Spare parts stock point for North India's business requirement and also to have PCB… Show more # Established a new UPS manufacturing plant (Unit-5) in Parwanoo, Himachal Pradesh, Northern India in a record 4 months time and the production commenced in Sep’05. The plant expansion and growth accelerated from 7 people to 50 people and from 4000 sft to 20000 sft in a rental premise within 2 yrs. # Successfully established Panchkula HUB in Dec 2005 that was planned to keep all models UPS /Battery /Spare parts stock point for North India's business requirement and also to have PCB repair facility and training centre.This 5000 Sqft HUB with office cum ware-house was established in a record one month time. # Achieved sales turnover of above 500 million INR consistently 4 years in a row and recognised as outstanding performer. # Supervised activities pertaining to ISO certification, implementation & continual improvement. # While taking Unit-5 to its pinnacle of success , meticulously established another plant of own "Unit-6" in Nov 2009,billing commenced in Feb 2010.This plant earned a reputation Iin Numeric as world class manufacturing unit with neat layout,100% system compliance and kaizen based lean mfg practices. # Headed SAP implementation in Unit 5 & Unit 6 with the support from HO SAP team. # Distinguished efforts towards establishing two manufacturing facility , one trading division & then winding up Unit 5 plant as its incentive period was about to complete. # Established a UPS mfg plant in MAHAPE, Navi Mumbai in Sept 2011.For 6 months the production + SAP support was extended from U6 Parwanoo. # Achieved sales of 650 million INR in 2011.We got QMS, EMS and OHSAS certification in U6 and established a World Class mfg Unit through Kaizen based LEAN practice. # On acquisition by Legrand , completed all business transfer statutory documents, plot transfer and name change processes pomptly and become first plant to invoice in Novateur name. # With proper training and effective delegation developed Internal Successor to take over my role in Feb 2013.

General Manager-Service Operations

• Mar 1998 - Jun 2005

# This role is the All India Service Head for the no.1 On-line UPS Company in India for all most 8years. # Driven countrywide uptime management , escalated complaints handling ,manpower support ,training , tech support, spares support, manpower support & AMC revenue, etc. for around 15 million installations base. # Effective Installation & Focus on Preventive Maintenance. # Played key role in certification & accreditation of ISO 9001:2000 and established processes to… Show more # This role is the All India Service Head for the no.1 On-line UPS Company in India for all most 8years. # Driven countrywide uptime management , escalated complaints handling ,manpower support ,training , tech support, spares support, manpower support & AMC revenue, etc. for around 15 million installations base. # Effective Installation & Focus on Preventive Maintenance. # Played key role in certification & accreditation of ISO 9001:2000 and established processes to strengthen the system at the capacity of Management Representative. # Instrumental in establishing over 150 service centres & PCB repair centres at various regions for better response and load uptime. # Essayed a stellar role in establishing Helpdesk for 24x7 support, Failure Analysis Group & In-house Calibration for cost saving and improving quality. # Distinction of having achieved 99.9% uptime & executed time bound installation projects of SBI, PNB, SBBJ, etc. # Pivotal in achieving 99% CSI (Customer Satisfaction Index) for around 1 50,000 UPS installations through 400 field team. # Successfully achieved 100 days NIL pending calls through Chennai Service TEAM in 1998, 1999 & 2000.

Manager - Service & Training

• Apr 1996 - Mar 1998

Noteworthy Attainments: # Executed the role of Service Head and monitored Training and ISO activities too. # Meticulously established training division for sales & service personnel. # Merit of having installed UPS software and SNMP installation in different OS such as MS DOS, UNIX, Windows etc. and developed a team of engineers to install the software. # Actively participated in CTM & MRM and assisted MR for all ISO related work. # Pivotal in establishing dealer… Show more Noteworthy Attainments: # Executed the role of Service Head and monitored Training and ISO activities too. # Meticulously established training division for sales & service personnel. # Merit of having installed UPS software and SNMP installation in different OS such as MS DOS, UNIX, Windows etc. and developed a team of engineers to install the software. # Actively participated in CTM & MRM and assisted MR for all ISO related work. # Pivotal in establishing dealer network in South India in Chennai, Bangalore & Bhubaneswar. * Prior to this I was in Numeric and from Service engineer to become Service Coordinator for Complete North. Show less Noteworthy Attainments: # Executed the role of Service Head and monitored Training and ISO activities too. # Meticulously established training division for sales & service personnel. # Merit of having installed UPS software and SNMP installation in different OS such as MS DOS, UNIX, Windows etc. and developed a team of engineers to install the software. # Actively participated in CTM & MRM and assisted MR for all ISO related work. # Pivotal in establishing dealer… Show more Noteworthy Attainments: # Executed the role of Service Head and monitored Training and ISO activities too. # Meticulously established training division for sales & service personnel. # Merit of having installed UPS software and SNMP installation in different OS such as MS DOS, UNIX, Windows etc. and developed a team of engineers to install the software. # Actively participated in CTM & MRM and assisted MR for all ISO related work. # Pivotal in establishing dealer network in South India in Chennai, Bangalore & Bhubaneswar. * Prior to this I was in Numeric and from Service engineer to become Service Coordinator for Complete North. Show less

Service Head- North India

• May 1995 - Apr 1996

I joined as Service Engineer in Numeric and become Training in charge during my training period itself.Established a training centre for service engineers and then promoted as Service Coordinator for North , Heading customer support for Delhi,Chandigarh,Dehradun,Jaipur and Bhopal.I was posted in Delhi in Dec 1995. Major achievements are, As a Training In-charge : # Established a training centre in the scrap dumped room by clearing the scraps to another room and ,making the… Show more I joined as Service Engineer in Numeric and become Training in charge during my training period itself.Established a training centre for service engineers and then promoted as Service Coordinator for North , Heading customer support for Delhi,Chandigarh,Dehradun,Jaipur and Bhopal.I was posted in Delhi in Dec 1995. Major achievements are, As a Training In-charge : # Established a training centre in the scrap dumped room by clearing the scraps to another room and ,making the space of around 200SFT. # Displayed all the wiring diagrams and testing points for all models of the UPS systems. # Wrote a battery manual and UPS training manual for guiding all battery technicians/ SEs. # Arranged the buy back UPS systems of Linear model , MOSFET model , Fuji model and IGBT models , made them working and then used them for trouble shooting in the training center to accelerate the training for new service engineers. As Service Supervisor : Visited various locations NIC offices in MP such as Guna, Siddhi, Rewa, Bina, Datia, Ambikapur, Sarguja etc, carrying batteries with me all alone and resolved current card problems in record 10 days. All back-up complaints and battery failures were resolved. After this project completion got promoted as Service Corodinator for North and posted in Delhi . . # brought down pending calls to NIL in 30 days. # SNMP based software installation first time in India was done in SBI, Chandigarh. # preventive maintenance was well planned and achieved 100% with 90% AMC collections. # Customer visits ,branch visits and regular training to team to improve the RT,TAT and Uptime . # Was attending 100s of breakdown calls myself taking toolkit ,when there is call received after office hour and engineers have left for the day or busy in other calls. Show less I joined as Service Engineer in Numeric and become Training in charge during my training period itself.Established a training centre for service engineers and then promoted as Service Coordinator for North , Heading customer support for Delhi,Chandigarh,Dehradun,Jaipur and Bhopal.I was posted in Delhi in Dec 1995. Major achievements are, As a Training In-charge : # Established a training centre in the scrap dumped room by clearing the scraps to another room and ,making the… Show more I joined as Service Engineer in Numeric and become Training in charge during my training period itself.Established a training centre for service engineers and then promoted as Service Coordinator for North , Heading customer support for Delhi,Chandigarh,Dehradun,Jaipur and Bhopal.I was posted in Delhi in Dec 1995. Major achievements are, As a Training In-charge : # Established a training centre in the scrap dumped room by clearing the scraps to another room and ,making the space of around 200SFT. # Displayed all the wiring diagrams and testing points for all models of the UPS systems. # Wrote a battery manual and UPS training manual for guiding all battery technicians/ SEs. # Arranged the buy back UPS systems of Linear model , MOSFET model , Fuji model and IGBT models , made them working and then used them for trouble shooting in the training center to accelerate the training for new service engineers. As Service Supervisor : Visited various locations NIC offices in MP such as Guna, Siddhi, Rewa, Bina, Datia, Ambikapur, Sarguja etc, carrying batteries with me all alone and resolved current card problems in record 10 days. All back-up complaints and battery failures were resolved. After this project completion got promoted as Service Corodinator for North and posted in Delhi . . # brought down pending calls to NIL in 30 days. # SNMP based software installation first time in India was done in SBI, Chandigarh. # preventive maintenance was well planned and achieved 100% with 90% AMC collections. # Customer visits ,branch visits and regular training to team to improve the RT,TAT and Uptime . # Was attending 100s of breakdown calls myself taking toolkit ,when there is call received after office hour and engineers have left for the day or busy in other calls. Show less

Private Tutor

• Jan 1992 - May 1995

I started teaching Electrical Science to AMIE students in REC, Burla for a year and then shifted to Chennai for coaching mission.I started in a very small way and in 3 years ,I had almost 300 students and was teaching 5 batches for Section A, Electrical Science and 2 batches for Fundamentals of Electronics. My students include AMIE,IME and AMAeSI. I started teaching Electrical Science to AMIE students in REC, Burla for a year and then shifted to Chennai for coaching mission.I started in a very small way and in 3 years ,I had almost 300 students and was teaching 5 batches for Section A, Electrical Science and 2 batches for Fundamentals of Electronics. My students include AMIE,IME and AMAeSI.