Trinita Washington

Assistant Account Manager of PestSure Association at PestSure
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Contact Information
us****@****om
(386) 825-5501
Location
Plano, US

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Credentials

  • TX General Lines Agent License - P&C
    Texas Department of Insurance
    Aug, 2019
    - Nov, 2024

Experience

  • PestSure
    • United States
    • Insurance
    • 1 - 100 Employee
    • Assistant Account Manager of PestSure Association
      • Sep 2018 - Nov 2021

      • Conduct proactive file maintenance – forward files as needed • Completed first draft applications (questionnaires) • Processed and issued renewal forms (structural boards, WC posting notices, etc.) • Completed proposal • Audit/file/scan/update policy spreadsheets • Processed and sent endorsements to insureds • Run and send out monthly installment invoices • Processed and invoiced audits • Set Up policy binders • Vehicle Verifications for Sedgwick • Conduct proactive file maintenance – forward files as needed • Completed first draft applications (questionnaires) • Processed and issued renewal forms (structural boards, WC posting notices, etc.) • Completed proposal • Audit/file/scan/update policy spreadsheets • Processed and sent endorsements to insureds • Run and send out monthly installment invoices • Processed and invoiced audits • Set Up policy binders • Vehicle Verifications for Sedgwick

  • Progressive Insurance
    • Dallas/Fort Worth Area
    • Claims Processor
      • Nov 2015 - Sep 2018

       Conduct proactive file maintenance – forward files as needed  Run reports for adjusters for state of TX – mvr, background checks, carrier requests, etc  Greet customers and assist with paperwork exchange for claims processing and completion  Download recorded statements and/or request transcription of statements  Process mail, FedEx and all packages  Supervise the maintenance of office areas, equipment, and facilities  Order office and breakroom supplies  Request… Show more  Conduct proactive file maintenance – forward files as needed  Run reports for adjusters for state of TX – mvr, background checks, carrier requests, etc  Greet customers and assist with paperwork exchange for claims processing and completion  Download recorded statements and/or request transcription of statements  Process mail, FedEx and all packages  Supervise the maintenance of office areas, equipment, and facilities  Order office and breakroom supplies  Request medical bills from providers  Request Iron Mountain file requests Show less  Conduct proactive file maintenance – forward files as needed  Run reports for adjusters for state of TX – mvr, background checks, carrier requests, etc  Greet customers and assist with paperwork exchange for claims processing and completion  Download recorded statements and/or request transcription of statements  Process mail, FedEx and all packages  Supervise the maintenance of office areas, equipment, and facilities  Order office and breakroom supplies  Request… Show more  Conduct proactive file maintenance – forward files as needed  Run reports for adjusters for state of TX – mvr, background checks, carrier requests, etc  Greet customers and assist with paperwork exchange for claims processing and completion  Download recorded statements and/or request transcription of statements  Process mail, FedEx and all packages  Supervise the maintenance of office areas, equipment, and facilities  Order office and breakroom supplies  Request medical bills from providers  Request Iron Mountain file requests Show less

  • At Institute of Dallas
    • Dallas/Fort Worth Area
    • Assistant Director Of Admissions
      • Mar 2013 - Apr 2014

       Managed inquiries to achieve prompt contact and performance activity weekly goals  Utilized Art Institute approved recruitment policies/formats; makes prompt and effective contact with inquiries and redirects unqualified candidates based upon incompatible career goals.  Secured new inquiries by directly cold calling a minimum of 25 calls daily  Scheduled and conducted interviews, pursues qualified candidates for enrollment, and achieved enrollment and start rate… Show more  Managed inquiries to achieve prompt contact and performance activity weekly goals  Utilized Art Institute approved recruitment policies/formats; makes prompt and effective contact with inquiries and redirects unqualified candidates based upon incompatible career goals.  Secured new inquiries by directly cold calling a minimum of 25 calls daily  Scheduled and conducted interviews, pursues qualified candidates for enrollment, and achieved enrollment and start rate goals  Accurately and completely portrayed Institutes educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators  Consistently conducted follow-up, monthly at minimum, with all applicants to ensure successful matriculation and assists other personnel and departments with data collection and problem solving  Participated in appropriate recruitment and enrollment activities including: open houses, regional presentations, training sessions, orientation programs, career days, etc  Accurately setup demos to present to students  Conducted all activities in accordance with the highest ethical standards and adhered to all state and federal accreditation as well as University rules and regulations regarding student recruitment Show less  Managed inquiries to achieve prompt contact and performance activity weekly goals  Utilized Art Institute approved recruitment policies/formats; makes prompt and effective contact with inquiries and redirects unqualified candidates based upon incompatible career goals.  Secured new inquiries by directly cold calling a minimum of 25 calls daily  Scheduled and conducted interviews, pursues qualified candidates for enrollment, and achieved enrollment and start rate… Show more  Managed inquiries to achieve prompt contact and performance activity weekly goals  Utilized Art Institute approved recruitment policies/formats; makes prompt and effective contact with inquiries and redirects unqualified candidates based upon incompatible career goals.  Secured new inquiries by directly cold calling a minimum of 25 calls daily  Scheduled and conducted interviews, pursues qualified candidates for enrollment, and achieved enrollment and start rate goals  Accurately and completely portrayed Institutes educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators  Consistently conducted follow-up, monthly at minimum, with all applicants to ensure successful matriculation and assists other personnel and departments with data collection and problem solving  Participated in appropriate recruitment and enrollment activities including: open houses, regional presentations, training sessions, orientation programs, career days, etc  Accurately setup demos to present to students  Conducted all activities in accordance with the highest ethical standards and adhered to all state and federal accreditation as well as University rules and regulations regarding student recruitment Show less

  • Adecco
    • Dallas/Fort Worth Area
    • Recruiter
      • Jul 2012 - Dec 2012

       Answered inbound/outbound calls, interviewed, hired, trained, mentored, coached, and evaluated performance of hourly associates  Followed up with Clients, Recruiters, Managers, and Business Branches when requested  Handled customer concerns with a professional consultative approach  Operated office switchboard and handled all incoming and outgoing communications  Reviewed weekly payroll submissions, approvals, and inquires  Completed unemployment files sent to TALX… Show more  Answered inbound/outbound calls, interviewed, hired, trained, mentored, coached, and evaluated performance of hourly associates  Followed up with Clients, Recruiters, Managers, and Business Branches when requested  Handled customer concerns with a professional consultative approach  Operated office switchboard and handled all incoming and outgoing communications  Reviewed weekly payroll submissions, approvals, and inquires  Completed unemployment files sent to TALX -Texas  Administered backgrounds, drug tests submittals, and reference research via NexisLexis, Hire Right and Choice Point systems Show less  Answered inbound/outbound calls, interviewed, hired, trained, mentored, coached, and evaluated performance of hourly associates  Followed up with Clients, Recruiters, Managers, and Business Branches when requested  Handled customer concerns with a professional consultative approach  Operated office switchboard and handled all incoming and outgoing communications  Reviewed weekly payroll submissions, approvals, and inquires  Completed unemployment files sent to TALX… Show more  Answered inbound/outbound calls, interviewed, hired, trained, mentored, coached, and evaluated performance of hourly associates  Followed up with Clients, Recruiters, Managers, and Business Branches when requested  Handled customer concerns with a professional consultative approach  Operated office switchboard and handled all incoming and outgoing communications  Reviewed weekly payroll submissions, approvals, and inquires  Completed unemployment files sent to TALX -Texas  Administered backgrounds, drug tests submittals, and reference research via NexisLexis, Hire Right and Choice Point systems Show less

  • Allstate Appriasal
    • Greater Chicago Area
    • Customer Service Account Manager
      • Aug 2010 - May 2012

       Managed multi-line phone system in support of 3 offices  Managed appraisal process from start to finish  Worked closely with business owners  Responsible of finding competent appraisers to complete orders, followed-up with appraisers and clients  Handled customer complaints with professional and consultative approach  Responded to clients as it relates to inquiries, changes and completion of appraisals and claims  Managed multi-line phone system in support of 3 offices  Managed appraisal process from start to finish  Worked closely with business owners  Responsible of finding competent appraisers to complete orders, followed-up with appraisers and clients  Handled customer complaints with professional and consultative approach  Responded to clients as it relates to inquiries, changes and completion of appraisals and claims

  • Allstate Insurance
    • Greater Chicago Area
    • Senior Customer Insurance Professional
      • Apr 2005 - Jul 2009

       Assisted customers with various policy changes, requests, and complaints  Hired, trained, mentored, coached, and evaluated performance of hourly associates  Provided basic customer service for a high volume of primarily routine inbound telephone calls with the objective of extending contact to sell new or additional products and/or services while providing customer satisfaction and retention  Well-versed in governmental, commercial compliance and regulations related to… Show more  Assisted customers with various policy changes, requests, and complaints  Hired, trained, mentored, coached, and evaluated performance of hourly associates  Provided basic customer service for a high volume of primarily routine inbound telephone calls with the objective of extending contact to sell new or additional products and/or services while providing customer satisfaction and retention  Well-versed in governmental, commercial compliance and regulations related to billing, and accounts receivable management Show less  Assisted customers with various policy changes, requests, and complaints  Hired, trained, mentored, coached, and evaluated performance of hourly associates  Provided basic customer service for a high volume of primarily routine inbound telephone calls with the objective of extending contact to sell new or additional products and/or services while providing customer satisfaction and retention  Well-versed in governmental, commercial compliance and regulations related to… Show more  Assisted customers with various policy changes, requests, and complaints  Hired, trained, mentored, coached, and evaluated performance of hourly associates  Provided basic customer service for a high volume of primarily routine inbound telephone calls with the objective of extending contact to sell new or additional products and/or services while providing customer satisfaction and retention  Well-versed in governmental, commercial compliance and regulations related to billing, and accounts receivable management Show less

Education

  • Northern Illinois University
    Bachelor of Business Management
    1999 - 2003
  • Kaplan University
    Paralegal Certificate, Paralegal
    2008 - 2009

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