Experience

DIGI-TEXX VIETNAM

• Vietnam
• Information Services
• 100 - 200 Employee

• Client Experience Officer

  • Jun 2021 - Present

  Main responsibilities:- Providing solutions/services for Incoming Clients (B2B Sales).- Maintaining good relationships with Top Clients by scheduling client caring call and travelling to visit clients when necessary.- Prompt answering, dealing with Change Requests, complaints of existing clients as fast as possible to keep their satisfaction, trust and loyalty.- Collecting client's feedbacks and preparing the reports to help in improving products /services.- Conducting studies and researching to discover new techniques necessary for improving client experience.- Be in charge of internal and external digital projects.- Working closely with internal departments (such as IT, Software Design Development, Production, Accountant, ISO..) to give the best solution for Clients.- Composing Contract/Appendix for Clients.- Be in charge of using CRM System as a CRM admin. Show less

• On-site Citibank Project - Verifier Team Leader

  • Mar 2019 - Jun 2021

  Main responsibilities:- Allocating jobs and workloads to staff members.- Focusing on KPI targets & SLA.- Ensuring a clean, safe and friendly working environment as well as motivating the team members.- Handling Citibank inquiries and making sure all staff understands them.- Controlling the errors and giving solutions.- Mentoring and training up new staff.- Arranging & chairing monthly team meetings, focussing on targets & achievements.- Reporting daily & monthly to senior levels about the team target and issue if any.- Work closely with other departments at Citibank (Sales Support,QA,MIS,UW) to align the business requirements forteam.Achievements:- The percentage of calling errors is below 1% from 2020 onwards instead of 2%-4% in the past.- The SLA is always qualified.- The performance of employee is improved and the rate of resignation decreased from August 2020 onwards Show less



AIA Singapore

• Singapore
• Insurance
• 700 & Above Employee

• Financial Consultant

  • Jan 2018 - Jun 2018

  Main responsibilities: - Providing financial advice based on clients financial and protection needs. - Providing recommendation to clients on wealth accumulation and legacy planning. - Seeking Vietnamese entrepreneurs who want to run business or do investment in Singapore. - Building and maintaining good relationship with new or existing customers. - Meeting with HR of MNC, SME in Singapore to give the Corporate Solutions for Employment Benefits. - Doing cold-calling, roadshows, door-knocking to seek and expanding new relationships. Show less



Vietnam Bank for Agriculture and Rural Development

• Vietnam
• Banking
• 1 - 100 Employee

• Trainee at Credit Department

  • Nov 2014 - Feb 2015

  Main responsibilities: - Doing market and seeking clients (individuals, households) have demands: loans or using banking services. - Meeting the potential customers with the official staff to offer customers based on their needs and bank’s abilities to provide services and facilities. - Supporting the official staff in evaluating the basic customers who have needs for credit in terms of prestige, business capabilities, business plan, etc. - Keeping contact with customers at any time. Main responsibilities: - Doing market and seeking clients (individuals, households) have demands: loans or using banking services. - Meeting the potential customers with the official staff to offer customers based on their needs and bank’s abilities to provide services and facilities. - Supporting the official staff in evaluating the basic customers who have needs for credit in terms of prestige, business capabilities, business plan, etc. - Keeping contact with customers at any time.