Trinadh Jajula
Head of Service Delivery Operations - Cert Issuance, QA, Quotes/Proposals, Delivery, Loss Runs, NOC at Contractor Source Insurance Services- Claim this Profile
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English, Telugu and Hindi -
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Bio
Erica Weill
Trinadh is excellent at all insurance servicing needs. From quoting different markets to servicing existing policies, he is always on top of it. He is reliable and good with technology!
Vijay Bhaskar Chaganti
Great worker. Works with passion.
Erica Weill
Trinadh is excellent at all insurance servicing needs. From quoting different markets to servicing existing policies, he is always on top of it. He is reliable and good with technology!
Vijay Bhaskar Chaganti
Great worker. Works with passion.
Erica Weill
Trinadh is excellent at all insurance servicing needs. From quoting different markets to servicing existing policies, he is always on top of it. He is reliable and good with technology!
Vijay Bhaskar Chaganti
Great worker. Works with passion.
Erica Weill
Trinadh is excellent at all insurance servicing needs. From quoting different markets to servicing existing policies, he is always on top of it. He is reliable and good with technology!
Vijay Bhaskar Chaganti
Great worker. Works with passion.
Credentials
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ITIL V3 Foundation
PeopleCertJun, 2018- Nov, 2024
Experience
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Contractor Source Insurance Services
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United States
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Insurance
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1 - 100 Employee
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Head of Service Delivery Operations - Cert Issuance, QA, Quotes/Proposals, Delivery, Loss Runs, NOC
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Oct 2018 - Present
Responsible for Cert Issuance, Quality Assurance, Quotes/Proposals, Delivery, Towing, Loss Runs, NOC, Help Desk etc... Responsible for Cert Issuance, Quality Assurance, Quotes/Proposals, Delivery, Towing, Loss Runs, NOC, Help Desk etc...
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eDesk
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United States
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Insurance
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1 - 100 Employee
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Operations Manager
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Jun 2018 - Oct 2018
Operations Manager @ eDesk, and Liaised with business partners & the process optimization team specialists for updates & guidance regarding process flows, procedures and help desk issues. Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various training sessions for enhancing the performance and quality of service. Operations Manager @ eDesk, and Liaised with business partners & the process optimization team specialists for updates & guidance regarding process flows, procedures and help desk issues. Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various training sessions for enhancing the performance and quality of service.
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Patra Corporation
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United States
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Insurance
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700 & Above Employee
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Operations Manager
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May 2008 - Oct 2017
Handled a wide gamut of activities encompassing; - Steered operations with focus on devising policies & directives; overseeing their implementation to ensure achievement of pre-set goals and mission. - Accountable for conceiving/ implementing term plans for achievement of process objectives. Administered operations and leading & managing a team of 58 executive for excelling business targets. - Involved in identifying & implementing strategies for building team effectiveness by promoting a spirit of cooperation; monitoring performance of agents thereby ensured that SLA and TAT was achieved. - Responsible for performing job evaluation & human resource management for staff; driving quality & efficiency through educating and sharing best practices within the department. - Effectively managed internal controls including timely implementation of internal and external audit points. Took ownership of assignments and ensured completion of management reports within timelines. - Liaised with business partners & the process optimization team specialists for updates & guidance regarding process flows, procedures and help desk issues. - Actively involved in resolving queries & disputes over the quality errors along with the operations teams; made sound & decisive decisions which were clearly articulated and documented within relevant case systems. - Evaluated work assigned to team members to ensure that it matches process standards. - Identified reasons impacting volumes & taking effective decisions and proactively communicating to the business partners and line management; also identified gaps in procedures and highlighted it to the business partners on a timely basis. - Handled workflow through effective capacity planning on a daily, weekly and monthly basis along with leave management. Show less
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Education
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2013 - 2015
Jawaharlal Nehru Technological University, Kakinada
Master of Business Administration, Human Resources Management and Finance -
2001 - 2004
Andhra University
Bachelor's degree, Mathematics and Computer Science
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