Trina Ruff
Customer Service Representative II at Elevance Health- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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CPR
American Red Cross
Experience
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Elevance Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Customer Service Representative II
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Jun 2023 - Present
Formerly known as Anthem, I act as a trusted advisor and educator on health care related inquiries. I partner internally to create a seamless experience for my customers and resolve potential issues. Formerly known as Anthem, I act as a trusted advisor and educator on health care related inquiries. I partner internally to create a seamless experience for my customers and resolve potential issues.
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Liveops, Inc.
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Independent Contractor
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Sep 2019 - Present
Providing virtual services to various clients and their customers across a variety of industries. Providing virtual services to various clients and their customers across a variety of industries.
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Homeschool Teaching Specialist
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Jun 2012 - May 2023
A skilled homeschool educator with eight years of teaching experience. Creating engaging lesson plans and materials to children in varying learning environments. Successful manager of multiple budgets, invested extra income appropriately, savvy in social media content management, blogger and excellent time manager. A skilled homeschool educator with eight years of teaching experience. Creating engaging lesson plans and materials to children in varying learning environments. Successful manager of multiple budgets, invested extra income appropriately, savvy in social media content management, blogger and excellent time manager.
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TELUS International
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Canada
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IT Services and IT Consulting
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700 & Above Employee
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23andMe Customer Service Specialist
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Jul 2018 - Jan 2020
Email and telephone support Customer Service Agent providing information and account assistance to customers that provided DNA for Ancestry/Health analysis. Email and telephone support Customer Service Agent providing information and account assistance to customers that provided DNA for Ancestry/Health analysis.
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Sitel Group
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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AAA Roadside/Membership; Starbucks Corporate
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Mar 2014 - Feb 2018
Provides email support for Starbucks Corporate, general public, Starbucks Partners and the like. - Informs new and existing customers about the Starbucks Rewards Program, its uses, incentives as well how it can be used in their respective countries. - Provides guidance to new Rewards customers that are not well informed on how to start. - Escalates technical tickets to the appropriate technical support parties. - Makes quick and accurate responses to customers that issue common queries. - Solves payment related problems of our customers. Show less
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Ashford Publishing Co
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Columbia, SC
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Sr. Administrative Assistant
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Aug 2000 - May 2013
Sr. Administrative Assistant, Proofreader, and Personal Assistant to Dr. Wanda Longshore; author and Clinical Psychologist. Answered incoming calls, scheduled appointments, drafted correspondence, handled customer queries, generated reports and other documents, received, sort and distribute mail, received and process deliveries. This was a remote position. Sr. Administrative Assistant, Proofreader, and Personal Assistant to Dr. Wanda Longshore; author and Clinical Psychologist. Answered incoming calls, scheduled appointments, drafted correspondence, handled customer queries, generated reports and other documents, received, sort and distribute mail, received and process deliveries. This was a remote position.
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BlueCross BlueShield of South Carolina
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United States
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Insurance
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700 & Above Employee
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Enrollment Specialist II
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Dec 2011 - Dec 2012
Health Insurance Organization providing medical, supplemental, and dental coverage. Blue Cross plans provide coverage for hospital services, while Blue Shield provides coverage for physician’s services. Duties included but were not limited to: application processing for Medicare Supplement, individual, medical insurance policies. Provided customer service support, answered inquiries from members, potential customers, and agents regarding pending applications, policies, and services. Health Insurance Organization providing medical, supplemental, and dental coverage. Blue Cross plans provide coverage for hospital services, while Blue Shield provides coverage for physician’s services. Duties included but were not limited to: application processing for Medicare Supplement, individual, medical insurance policies. Provided customer service support, answered inquiries from members, potential customers, and agents regarding pending applications, policies, and services.
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Medco Health Solutions UK
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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Remote Pharmaceutical Insurance Member Service
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Aug 2007 - Aug 2009
Inbound customer service benefits specialist. Responsible for order taking, billing, application processing, sales, and web support for members and providers regarding their prescription drug plan using the Medco Home Delivery Pharmaceutical Insurance Plan. Similarly, responsible for administration of prescription drug benefits for employers on the east and west coast. Inbound customer service benefits specialist. Responsible for order taking, billing, application processing, sales, and web support for members and providers regarding their prescription drug plan using the Medco Home Delivery Pharmaceutical Insurance Plan. Similarly, responsible for administration of prescription drug benefits for employers on the east and west coast.
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Marian Medical Center
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Hospitals and Health Care
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1 - 100 Employee
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Admitting Rep II/PBX Operator
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Jan 2005 - Aug 2007
Interviewed incoming patients or representative then entered patient demographics required for admission into hospital or emergency room visit, reported to the charge nurse and functioned as a coordinator for registration and administrative activities, verified insurance eligibility, obtained copies of insurance cards and visited patients in their rooms as appropriate to complete tasks, followed strict HIPPA Laws, called emergent codes as well as announced the visiting hours over hospital intercom system in English and Spanish. Show less
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Education
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2000 - 2002
University of Nevada-Las Vegas
Bachelor of Arts (B.A.), Art History -
1989 - 1991
California State University, Los Angeles - College of Professional and Global Education
African-American/Black Studies -
1986 - 1988
Ribet Academy
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program -
1985 - 1988
Ribet Academy School
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Community
