Experience

McGuire Memorial

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Accounts Payable Specialist

  • Jan 2017 - Present

  New Brighton, PA



c3controls

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer First Representative

  • Jan 2016 - Jan 2017

  Beaver, PA • Professionally handled incoming requests (phone, e-mail, and fax) and applied knowledge to accurately ensure that issues, questions, and needs were resolved promptly and thoroughly to the customer's ultimate satisfaction and delight. • Communicated professionally and effectively in regards to our manufacturers products and customer requirements/expectations. • Managed and administered to the customer as to pricing and shipping dates (order status); responsible for 100% accuracy in… Show more • Professionally handled incoming requests (phone, e-mail, and fax) and applied knowledge to accurately ensure that issues, questions, and needs were resolved promptly and thoroughly to the customer's ultimate satisfaction and delight. • Communicated professionally and effectively in regards to our manufacturers products and customer requirements/expectations. • Managed and administered to the customer as to pricing and shipping dates (order status); responsible for 100% accuracy in regards to edits (revisions to) and or cancellations of existing orders. • Prepared written quotes upon request • Resolved customer complaints by investigating problems and developing solutions. • Built customer relationships through timely and excellent customer service. • Upheld others focused approached while maintaining c3controls best interest. • Handed off sales opportunities to regional territory managers from probing questions.

• Administrative Specialist

  • Dec 2015 - Jan 2016

  Beaver, PA • Entered, updated, and verified data into various systems for use by all staff members. • Reviewed and verified data entered into database to ensure accuracy. • Tracked documents received and completion dates. • Communicated with customers on the status of their orders in a timely fashion. • Worked closely in a team environment, putting team goals ahead of self.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Communications Assistant

  • Jul 1997 - Jul 2015

  New Castle, PA • Provided call completion and functionally equivalent telephone services between people who are Deaf, Hard of Hearing, Speech Impaired, or Visually Impaired, and people who do not have a text telephone. • Adhered to strict code of ethics/conduct to ensure all customer conversations remain private and confidential. • Provided professional high quality service to all customers based on their needs. • Participated in ongoing activities that support the organizations commitment to better… Show more • Provided call completion and functionally equivalent telephone services between people who are Deaf, Hard of Hearing, Speech Impaired, or Visually Impaired, and people who do not have a text telephone. • Adhered to strict code of ethics/conduct to ensure all customer conversations remain private and confidential. • Provided professional high quality service to all customers based on their needs. • Participated in ongoing activities that support the organizations commitment to better understand and accommodate our customer’s needs and recognize and value the diversity within the communities served. • FCC mandated requirement typing speed minimum 60 wpm; tested at 80-90 wpm. • Relayed verbatim all conversations and messages with accuracy and efficiency. • Prepared and sent accurate billing records for each completed relay call. • Spirit Award, 2003.

• Account Consultant

  • Feb 1996 - Jul 1997

  Greater Pittsburgh Area • Developed and maintained a comprehensive profile on all targeted accounts. • Responsible for retaining, growing, and winback revenue for commercial accounts. • Negotiated all contracts between AT&T and customer. • Implemented quality principals and processes in my daily responsibilities. • Demonstrated focus on customer requirements and relations. • Fourth Quarter SVP award, 1996. • Exceeded 1996 objectives/expectations.

• Reports Clerk

  • Oct 1995 - Feb 1996

  Greater Pittsburgh Area • Extensive use of MS Excel to prepare reports, spreadsheets. • Extensive use of MS Word to prepare proposals, merge letters, and memos. • Responsible for keying in payroll data. Pull orders, input sales data. • Bill voucher preparation, data entry, financial coding, filing, maintain office supplies, sorting and distributing of office mail.

• Administrative Coordinator (Reporting to Regional Sales Manager)

  • Apr 1992 - Oct 1995

  Greater Pittsburgh Area • Served as a region based subject matter expert on PC and LAN based applications. • Extensive use of MS Word to compile and produce sales proposals, letters, and memos. • Extensive use of MS Excel to prepare Purchase, Lease, Maintenance, and Consignment agreements. Maintained time and attendance, training reports. • Extensive use of PowerPoint 4.0 to prepare and revise presentations. • Responsible for the electronic distribution of Sales Reports via WordPerfect’s WP Mail and AT&T… Show more • Served as a region based subject matter expert on PC and LAN based applications. • Extensive use of MS Word to compile and produce sales proposals, letters, and memos. • Extensive use of MS Excel to prepare Purchase, Lease, Maintenance, and Consignment agreements. Maintained time and attendance, training reports. • Extensive use of PowerPoint 4.0 to prepare and revise presentations. • Responsible for the electronic distribution of Sales Reports via WordPerfect’s WP Mail and AT&T EasyLink’s ATTMail E-Mail packages. • Responsible for the regular review and downloading of reports, forms, presentations, etc. from Corporate Marketing Bulletin Board via Corporate LAN. • Selected for 100% Club, Circle of Quality Award, 1993.

• Senior District Secretary (Reporting to District Service Manager)

  • Apr 1989 - Apr 1992

  Greater Pittsburgh Area • Interfaced with customers visiting service office for Packard Bell repair work. • Dispatched Customer Service personnel. • Processed expense reports, time cards, Field Service Reports and misc. paperwork generated by district personnel for the District Service Manager’s approval. • Interfaced with customers, sales and service personnel by supplying information answering questions, and referring technical inquiries to appropriate personnel. • Maintained customer correspondence… Show more • Interfaced with customers visiting service office for Packard Bell repair work. • Dispatched Customer Service personnel. • Processed expense reports, time cards, Field Service Reports and misc. paperwork generated by district personnel for the District Service Manager’s approval. • Interfaced with customers, sales and service personnel by supplying information answering questions, and referring technical inquiries to appropriate personnel. • Maintained customer correspondence, sales orders shipped, and installation information. • Coordinated the completion of all forms necessary for new hires, terminations, and employee changes within the district. • Provided direction and assistance to district level secretaries. • Customer Support Excellence Award, 1991.



American Contractors

• Staff Assistant

  • Nov 1986 - Apr 1989

  Ambridge, PA • In the payroll accounting area, my responsibilities involved the handling of payroll taxes and setting guidelines for computers to maintain individual files for tax purposes. • Responsible for processing hourly and salary payroll. • Responsible for accounts payable and receivables. • Cash collections and customer relations. Handled bank reconciliations. • Responsible for total administration of company employee benefits program. • Responsible for processing all unemployment… Show more • In the payroll accounting area, my responsibilities involved the handling of payroll taxes and setting guidelines for computers to maintain individual files for tax purposes. • Responsible for processing hourly and salary payroll. • Responsible for accounts payable and receivables. • Cash collections and customer relations. Handled bank reconciliations. • Responsible for total administration of company employee benefits program. • Responsible for processing all unemployment claims, workers’ compensation claims, hospitalization claims, sick and accidental claims. Show less



Bolland Machine

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Coordinator of Accounting Services

  • Aug 1977 - Nov 1986

  New Brighton, PA • Responsible for processing computer systems operations for all applications, coupled with the responsibility of closing of all applications on a monthly/quarterly/yearly basis. • Aided the controller in various accounting functions and assisted in the generation of financial statements and bank reconciliations. • Directed the efforts of two clerical employees on the day-to-day operation of data entry and computer operations.