Trilochan Tripathy
Assistant Manager at Think and Learn Pvt. Ltd- Claim this Profile
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Bio
Tania Dev
Trilochan was a manager with outstanding performance. He has been exceptionally responsive to his duties and was able to interpret even the most complex instructions. He was a resource for the people in his department. He has been leading several special projects. He is a hardworking, quick-witted and tactful person. He has garnered nothing but respect from his peers. He can be a valuable asset to any organization.
Supriti Parial
Trilochan is a sincere, hardworking and a straightforward leader.I have observed his way of leading a team is exceptional. At the same time he presents any allotted work to him in simple,smart & clear manner.He has the attitude of ‘I can’ which leads him to be more accountable.Out of box thinking is one of the aspects which I have noticed while working with him. Trilochan completes any given task within the stipulated time along with the value addition from his end.I highly recommend him to anyone seeking for a team oriented leader.
Tania Dev
Trilochan was a manager with outstanding performance. He has been exceptionally responsive to his duties and was able to interpret even the most complex instructions. He was a resource for the people in his department. He has been leading several special projects. He is a hardworking, quick-witted and tactful person. He has garnered nothing but respect from his peers. He can be a valuable asset to any organization.
Supriti Parial
Trilochan is a sincere, hardworking and a straightforward leader.I have observed his way of leading a team is exceptional. At the same time he presents any allotted work to him in simple,smart & clear manner.He has the attitude of ‘I can’ which leads him to be more accountable.Out of box thinking is one of the aspects which I have noticed while working with him. Trilochan completes any given task within the stipulated time along with the value addition from his end.I highly recommend him to anyone seeking for a team oriented leader.
Tania Dev
Trilochan was a manager with outstanding performance. He has been exceptionally responsive to his duties and was able to interpret even the most complex instructions. He was a resource for the people in his department. He has been leading several special projects. He is a hardworking, quick-witted and tactful person. He has garnered nothing but respect from his peers. He can be a valuable asset to any organization.
Supriti Parial
Trilochan is a sincere, hardworking and a straightforward leader.I have observed his way of leading a team is exceptional. At the same time he presents any allotted work to him in simple,smart & clear manner.He has the attitude of ‘I can’ which leads him to be more accountable.Out of box thinking is one of the aspects which I have noticed while working with him. Trilochan completes any given task within the stipulated time along with the value addition from his end.I highly recommend him to anyone seeking for a team oriented leader.
Tania Dev
Trilochan was a manager with outstanding performance. He has been exceptionally responsive to his duties and was able to interpret even the most complex instructions. He was a resource for the people in his department. He has been leading several special projects. He is a hardworking, quick-witted and tactful person. He has garnered nothing but respect from his peers. He can be a valuable asset to any organization.
Supriti Parial
Trilochan is a sincere, hardworking and a straightforward leader.I have observed his way of leading a team is exceptional. At the same time he presents any allotted work to him in simple,smart & clear manner.He has the attitude of ‘I can’ which leads him to be more accountable.Out of box thinking is one of the aspects which I have noticed while working with him. Trilochan completes any given task within the stipulated time along with the value addition from his end.I highly recommend him to anyone seeking for a team oriented leader.
Credentials
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MYSQL- SQL for Beginners
Udemy -
Microsoft Excel Beginner to Advanced
Udemy -
Tableau Public
Udemy
Experience
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Think and Learn Pvt. Ltd
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Education
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300 - 400 Employee
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Assistant Manager
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Apr 2022 - Present
-Led a team of 21 customer service representatives, providing guidance and support to ensure exceptional customer experiences and high levels of satisfaction. -Streamlined customer service processes, resulting in a 20% reduction in average handling time and a 15% increase in first-call resolution rates.-Developed and implemented a comprehensive training program for new hires, resulting in a 30% decrease in onboarding time and improved overall team performance.
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Team Lead
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Jan 2022 - Apr 2022
- Led a team of 10 customer experience representatives, overseeing their productivity and performance to consistently meet and exceed department targets for customer satisfaction and resolution rates.- Successfully coached and mentored team members, leading to 30% promotions within the team and improved overall employee retention.- Implemented strategies that resulted in enhancing team productivity by 85% and reducing project turnaround time by 55%. - Conducted regular team meetings to communicate updates, provide coaching, and foster a positive and motivated work environment. - Successfully led the team through organizational changes, ensuring minimal impact on productivity and team morale. Show less
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Product Specialist
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Feb 2020 - Jan 2022
- Demonstrated expert knowledge of products, features, and functionalities, providing valuable insights to customers and internal teams.- Acted as a primary point of contact for customer inquiries, resolving product-related issues promptly and ensuring a high level of customer satisfaction.- Conducted 15 product demonstrations and presentations to prospective customers daily and showcasing key benefits of the product which resulted in 90% in customer retention and 95% in customer satisfaction.- Played a key role in successful product launches, coordinating marketing efforts, creating sales collateral, and supporting sales teams during the launch phase. Show less
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Honda Cars India Ltd
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India
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Motor Vehicle Manufacturing
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700 & Above Employee
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Service Advisor
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Aug 2017 - Dec 2019
- Established and maintained strong relationships with customers, providing personalized and attentive service to meet their automotive needs. - Prepared detailed work orders, including cost estimates and repair timelines, ensuring efficient workflow in the service department. - Handled customer complaints and concerns professionally and empathetically, striving to achieve satisfactory resolutions to maintain customer loyalty. - Followed up with customers after service appointments to ensure satisfaction, address any post-service questions, and request feedback. Show less
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Education
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2013 - 2017
Maharshi Dayanand University
Bachelor of Technology - BTech, Mechanical Engineering -
2012 - 2013
Kendriya Vidyalaya
Intermediate, CBSE - PCM -
2010 - 2011
Kendriya Vidyalaya
Matriculation, CBSE
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