Experience

Hand Surgery Assoc

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Manager Patient Support Services

  • Mar 2020 - Present



Summit Family Dentistry

• 1 - 100 Employee

• Front Desk Manager

  • May 2018 - Mar 2020

  Coordinate all department functions for a 4.5 million dollar officeincluding interviewing, onboarding, training, background checks,annual performance/exit reviews, office supply ordering, providingfinancial guidance to patients, and presenting treatments Answering phones to assist in scheduling patients accordingly for threeoffices including general dentistry and orthodontics. Collect payments and balance transactions with receipts. Help withnecessary billing questions from patients. Verifying insurance and communicating benefits information to patients.Investigate and resolve patient and employee issues. Implemented a 30/60/90 day assessment for new employees resulting inconsistent standards, practices, and 50% increase in retention. Consistently met or exceeded monthly production goals resulting inbonus team payout. Implemented eco-friendly new patient gift and personalized office tourimproving the in-office experience resulting in increased new patientretention by YOY 17%.



Senior Housing Options, Inc

• Non-profit Organizations
• 1 - 100 Employee

• HR/Payroll Specialist

  • Feb 2017 - Apr 2018

  Managed bi-monthly payroll for 16 assisted living properties employing over 200 people. Maintained the administration of COBRA, FMLA and health plans.Maintained accurate and compliant employee files. Conducted phone screening interviews and background checks for 16 assisted living properties



Home Helpers Home Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Staffing Manager

  • Sep 2015 - Feb 2017

  Responsible for reviewing existing practices to identify inefficiencies in staffing, recruitment and retention.Employee staffing for 50+ clients, background checks, training, evaluated performance for 70+ employees Managed daily operations, data entry, multiple phone lines and preparing reports



Katherine Farady, MD Holistic, Integrative and Cosmetic Dermatology

• Operations Manager

  • Jul 2013 - Mar 2015

  Managed daily operations: business development, schedules, monthly product inventory, budget management, office and retail supply ordering, insurance verification, product training Implementation of monthly treatment and retail specials, client referral program, new patient welcome letter, restructuring of employee retail commission, and annual marketing calendar increased sales YOY 40%