Experience

Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Curriculum Designer

  • May 2022 - Present

  • Consult with senior management and subject-matter experts to design training curriculum for Discover Home Loans personal banker, document collector, processor, and underwriter new-hire programs• Create business measurement maps, learner personas, empathy maps, and risk analyses to inform design decisions• Conduct focus groups to solicit learner feedback• Oversee the work of four instructional designers and ensure their deliverables meet training program goals and quality standards

• Senior Instructional Designer

  • Mar 2012 - May 2022

  • Designed and developed financial compliance e-learning modules to support company-wide risk management initiatives• Designed and developed e-learning courses for credit card, collections, and consumer banking call center agent onboarding programs• Received 2022 Corporate Risk Management Award for implementing company-wide compliance training launch strategy• Received 2021 President’s Award for designing and developing Deposit Products job-based compliance training



Alpine Access

• United States
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Instructional Designer

  • Nov 2010 - Jan 2012

  • Designed and developed call center training for clients including AARP, Netflix, Microsoft Xbox, and Ancestry.com • Analyzed clients' existing instructor-led training materials and redesigned curriculum for online delivery through Alpine Access University • Designed and developed synchronous and asynchronous content using Alpine's proprietary learning management system • Created content-mapping documents, daily agendas, facilitator guides, assessments, quick-reference guides, and job aids Show less



Federal Reserve Bank of Chicago

• United States
• Banking
• 700 & Above Employee

• Instructional Designer

  • May 2009 - Nov 2010

  • Designed and developed training solutions for newly established Technology Training Services department • Developed instructional videos and quick-reference cards to support information security software rollouts • Created promotional video for Adobe Connect online classroom training sessions • Developed reusable design document, storyboard, project plan, usability test script, and course development templates • Designed and developed training solutions for newly established Technology Training Services department • Developed instructional videos and quick-reference cards to support information security software rollouts • Created promotional video for Adobe Connect online classroom training sessions • Developed reusable design document, storyboard, project plan, usability test script, and course development templates



Walgreens

• United States
• Retail
• 700 & Above Employee

• Instructional Designer

  • Apr 2004 - Feb 2009

  • Created 16-course multimedia training program on using proprietary prescription-filling software, delivered through learning management system to 40,000 pharmacists and pharmacy technicians • Developed two-week new-hire training program for diabetes call center employees that was rated as very effective by 94% of participants • Facilitated eight-day drugstore management course on interpreting profit and loss statements, understanding employment laws, providing feedback to employees, and prioritizing responsibilities Show less