Tricia Williams

Chief Operating Officer at Northern
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Contact Information
us****@****om
(386) 825-5501
Location
Liverpool, England, United Kingdom, UK
Skills

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5.0

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🇬🇧 Antoinette Smedley-Walsh

I have had the privilege of working with Tricia over a number of years, who is a highly creative, innovative and personable individual who brings quality leadership and clarity to any business situation; delivering sustainable measurable business value both internally and externally, Tricia is highly adaptable particularly in delivering sustainable transformation approaches and models that are good for both the business she supports and the customer experience delivered; Tricia delivers a truly holistic approach to the golden triangle of people, process and technology to deliver positive and sustainable outcomes.

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Experience

  • Northern
    • United Kingdom
    • Rail Transportation
    • 700 & Above Employee
    • Chief Operating Officer
      • Sep 2020 - Present

  • North West Business Leadership Team
    • United Kingdom
    • Executive Offices
    • 1 - 100 Employee
    • Leadership Team Member
      • Oct 2017 - Present

      Member of the North West Business Leadership Team Member of the North West Business Leadership Team

  • MAG (Airports Group)
    • United Kingdom
    • Airlines and Aviation
    • 700 & Above Employee
    • Chief Customer Officer
      • Feb 2019 - Sep 2020

      Accountable for strategic transformation of Customer and Colleague Experiences and Operational Excellence approach. Accountable for the Support Functions: IT, HR, Procurement and Engineering Services.

    • Chief Operating Officer (Manchester Airport)
      • Oct 2017 - Feb 2019

      Accountable for all Landside and Airside Operations at Manchester Airport, Asset Strategy and Planning and Asset Management Services.

    • Group Organisational Development Director (People, Processes & Systems)
      • May 2016 - Sep 2017

      Exec role accountable for IT, HR and Transformation at MAG. Group role ensuring MAG had the people, process and system capability to support strategic goals.

    • Group Transformation Director
      • Feb 2015 - May 2016

      Group role accountable for MAG's Target Operating Model (TOM) and supporting business leaders to identify and implement opportunities to realise value through operating model changes. Also responsible for MAG's Enterprise Portfolio Office (EPO) providing a framework for visibility and alignment of strategic programmes.

    • Customer Services Director (Manchester Airport)
      • Jun 2012 - Feb 2015

      Customer Services Director for the 3 terminals at Manchester airport and accountable for Customer Services and Security.

    • Director of Planning & Transformation
      • Jan 2012 - Jun 2012

  • The Northern Powerhouse Partnership
    • United Kingdom
    • Think Tanks
    • 1 - 100 Employee
    • Board Member (Alternate)
      • Jun 2018 - Sep 2020

  • Manchester Airport Chaplaincy
    • United Kingdom
    • Airlines and Aviation
    • Chair of the Board of Directors
      • Oct 2014 - Sep 2020

  • United Utilities
    • United Kingdom
    • Utilities
    • 700 & Above Employee
    • Director of CIO Business Solutions
      • Jan 2011 - Dec 2011

    • Director of Process and Investment Delivery
      • Oct 2009 - Jan 2011

    • Director of Transformation
      • Sep 2007 - Oct 2009

    • Director of Business Change (World Class Asset Mgt and Workforce Mgt)
      • Sep 2004 - Aug 2007

    • General Manager - Network Management
      • Oct 2002 - Sep 2004

  • North of England Excellence
    • Non-Executive Director
      • 2007 - Dec 2011

  • NORTH WEST WATER LIMITED
    • United Kingdom
    • 1 - 100 Employee
    • Operations Manager
      • Sep 1991 - Sep 2002

      Numerous operational and customer facing leadership roles. Numerous operational and customer facing leadership roles.

Education

  • The University of Salford
    Geography 2:1 BA Hons, Geography
    1988 - 1991
  • Maricourt Catholic High School

Community

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