Tricia Pettis
Business Operational Excellence Manager at WESCO Distribution- Claim this Profile
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Bio
Armand Gendreau, CSM
I worked with Trish for several years during and after a major SAP-CRM implementation for Sylvania’s lighting service business. On this CRM project I assigned to Trish the task of training and overseeing a large team of analysts who were brought in to engineer the pricing and accounting data needed for each customer contract. Trish did an outstanding job in this assignment, leading her team, ensuring successful delivery of a highly complex and labor-intensive aspect of the project. Following that project, I had the pleasure of working with Trish on numerous smaller projects aimed at advancing different aspects of the business. Trish has keen insight on how to find opportunities for improving processes and excellent skills at working with IT and business personnel to achieve those improvements.
Armand Gendreau, CSM
I worked with Trish for several years during and after a major SAP-CRM implementation for Sylvania’s lighting service business. On this CRM project I assigned to Trish the task of training and overseeing a large team of analysts who were brought in to engineer the pricing and accounting data needed for each customer contract. Trish did an outstanding job in this assignment, leading her team, ensuring successful delivery of a highly complex and labor-intensive aspect of the project. Following that project, I had the pleasure of working with Trish on numerous smaller projects aimed at advancing different aspects of the business. Trish has keen insight on how to find opportunities for improving processes and excellent skills at working with IT and business personnel to achieve those improvements.
Armand Gendreau, CSM
I worked with Trish for several years during and after a major SAP-CRM implementation for Sylvania’s lighting service business. On this CRM project I assigned to Trish the task of training and overseeing a large team of analysts who were brought in to engineer the pricing and accounting data needed for each customer contract. Trish did an outstanding job in this assignment, leading her team, ensuring successful delivery of a highly complex and labor-intensive aspect of the project. Following that project, I had the pleasure of working with Trish on numerous smaller projects aimed at advancing different aspects of the business. Trish has keen insight on how to find opportunities for improving processes and excellent skills at working with IT and business personnel to achieve those improvements.
Armand Gendreau, CSM
I worked with Trish for several years during and after a major SAP-CRM implementation for Sylvania’s lighting service business. On this CRM project I assigned to Trish the task of training and overseeing a large team of analysts who were brought in to engineer the pricing and accounting data needed for each customer contract. Trish did an outstanding job in this assignment, leading her team, ensuring successful delivery of a highly complex and labor-intensive aspect of the project. Following that project, I had the pleasure of working with Trish on numerous smaller projects aimed at advancing different aspects of the business. Trish has keen insight on how to find opportunities for improving processes and excellent skills at working with IT and business personnel to achieve those improvements.
Credentials
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LEAN Leader Certified
OSRAM BOE
Experience
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WESCO Distribution
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United States
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Transportation, Logistics and Storage
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200 - 300 Employee
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Business Operational Excellence Manager
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Oct 2014 - Present
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Wesco Energy Solutions
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Facilities Services
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1 - 100 Employee
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Business Operational Excellence Manager
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Oct 2014 - Oct 2014
AS A BUSINESS OPERATIONAL EXCELLENCE SPECIALIST I AM:Responsible for creating and maintaining a LEAN environmentResponsible for process improvements in all areas of the businessIntegration Lead for recent M&A activityResponsible for analysis and recommendation of any new software needs within the businessMaintain all SLS specific systems keeping in mind the necessary requirements for growth and expansion of the businessLead of the SLS Operational Excellence Team charged with streamlining processes in a new complete project based business modelResponsible for implementing, testing and training in all process/software improvementsA member of the SLS Leadership Team, reporting directly to the CEOLean Leader certified, qualified to run KAIZEN eventsExperienced in, but not limited to, the use of SAP CRM, SAP ERP, SAP BW, SalesForce.com, Streamlinx by Snapcount, SharePoint, and Microsoft Products
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Sales Controller
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Dec 2004 - Oct 2014
I had been a Sales Controller for the OSRAM Sylvania services business, Sylvania Lighting Solutions, prior to my OE position. As the Sales Controller I was responsible for all financial statements in regards to revenue recognition. I also worked with the Sales and Operations team to create accurate sales forecasting. I continued to manage the Master Data, Billing and Contract Review Departments for Sylvania Lighting Solutions which uses SAP CRM and ERP. While in this role I also specialized in system and process improvements.
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Education
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1981 - 1984
Gannon University
BS, Business Management concentration Accounting -
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Cornell University - Johnson Graduate School of Management
OSRAM-Cornell Business Management Institute -
2006 - 2007
University of Phoenix
MBA, Business Management
Community
