Assistant Manager

• May 2021 - Present

Partnered with the shift managers, other ASM's and GM, ensure each guest has an amazing experience at our restaurant and that they all receive that little something extra. Creating amazing food options along with our famous tea for all to enjoy. We provide fantastic catering with lots of options to choose from no matter how many people are in your party. Interviewing, hiring, coaching, and when needed termination. Keeping a close eye on all controllable to ensure we stay well within goal. Continuously checking to verify all food safety guidelines are consistently being strictly followed. Coaching in the moment as opportunities present themselves. Ensuring each guest is greeted promptly and their order is delivered within the appropriate time frame.

Store Manager

• Jul 2017 - May 2021

My goal is to provide my team with all of the training and knowledge needed to perform their jobs in the safest and most efficient way possible. Brilliant customer service and positive interaction with each guest are vital to running a store that grows and maintains customer loyalty. With a continuous eye on the bottom line interviewing, hiring, training, coaching, developing as well as terminating when the need arises. Communication with the team as the business grows and changes so there are no surprises. Balancing the store books daily, banking, change orders. Creating the schedule in a timely fashion, approving or declining PTO requests as per the needs of the business. Weekly conference calls with DM to receive and implement anything new coming down the chain. Delegating tasks to appropriate team members.. Ensuring all tasks are completed as per instructions given and in a timely manner. Creating and completing daily store walk-through and submitting results and pictures of the walk through as needed. Ensuring labor percentages and all controllables stay within goal.

Front of the House Manager

• Jun 2019 - Oct 2019