Tricia Nardi
Regional Director of Operations at Bright Direction Dental- Claim this Profile
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Topline Score
Bio
Kylee Black
Tricia is one of the most amazing and kind people I’ve had the pleasure to work with. Her knowledge of dentistry and her love for all people is contagious! Thank you for spreading your knowledge, passion and energy, I’m personally a better person because of you!
James M. Curran, CPA -- Group Healthcare Practice Growth Architect
What a professional. Tricia made a difference the day she walked through the door. Recruiting, training, operational coverage--Strategic thinking coupled with on the ground common sense, a great combination. Tireless energy coupled with a vivid vision of what could be. Many times my go to person if i wanted the job done well.
Kevin Landers
I am a dentist and Tricia used to help run my business. Tricia is one of those special people who has a high level of skill at almost everything she does. She got along very well with our team and raised the level of other employees around her. Most importantly all of my patients loved her. Tricia performs at a level. A level that is above and beyond. Her caring clear communications with patients would help our customers trust our office and except treatment. Truthfully, I did not spend enough time with her, which I feel would have allowed Tricia to optimally benefit my business. Highly recommend! Sincerely Dr Kevin Landers
Kylee Black
Tricia is one of the most amazing and kind people I’ve had the pleasure to work with. Her knowledge of dentistry and her love for all people is contagious! Thank you for spreading your knowledge, passion and energy, I’m personally a better person because of you!
James M. Curran, CPA -- Group Healthcare Practice Growth Architect
What a professional. Tricia made a difference the day she walked through the door. Recruiting, training, operational coverage--Strategic thinking coupled with on the ground common sense, a great combination. Tireless energy coupled with a vivid vision of what could be. Many times my go to person if i wanted the job done well.
Kevin Landers
I am a dentist and Tricia used to help run my business. Tricia is one of those special people who has a high level of skill at almost everything she does. She got along very well with our team and raised the level of other employees around her. Most importantly all of my patients loved her. Tricia performs at a level. A level that is above and beyond. Her caring clear communications with patients would help our customers trust our office and except treatment. Truthfully, I did not spend enough time with her, which I feel would have allowed Tricia to optimally benefit my business. Highly recommend! Sincerely Dr Kevin Landers
Kylee Black
Tricia is one of the most amazing and kind people I’ve had the pleasure to work with. Her knowledge of dentistry and her love for all people is contagious! Thank you for spreading your knowledge, passion and energy, I’m personally a better person because of you!
James M. Curran, CPA -- Group Healthcare Practice Growth Architect
What a professional. Tricia made a difference the day she walked through the door. Recruiting, training, operational coverage--Strategic thinking coupled with on the ground common sense, a great combination. Tireless energy coupled with a vivid vision of what could be. Many times my go to person if i wanted the job done well.
Kevin Landers
I am a dentist and Tricia used to help run my business. Tricia is one of those special people who has a high level of skill at almost everything she does. She got along very well with our team and raised the level of other employees around her. Most importantly all of my patients loved her. Tricia performs at a level. A level that is above and beyond. Her caring clear communications with patients would help our customers trust our office and except treatment. Truthfully, I did not spend enough time with her, which I feel would have allowed Tricia to optimally benefit my business. Highly recommend! Sincerely Dr Kevin Landers
Kylee Black
Tricia is one of the most amazing and kind people I’ve had the pleasure to work with. Her knowledge of dentistry and her love for all people is contagious! Thank you for spreading your knowledge, passion and energy, I’m personally a better person because of you!
James M. Curran, CPA -- Group Healthcare Practice Growth Architect
What a professional. Tricia made a difference the day she walked through the door. Recruiting, training, operational coverage--Strategic thinking coupled with on the ground common sense, a great combination. Tireless energy coupled with a vivid vision of what could be. Many times my go to person if i wanted the job done well.
Kevin Landers
I am a dentist and Tricia used to help run my business. Tricia is one of those special people who has a high level of skill at almost everything she does. She got along very well with our team and raised the level of other employees around her. Most importantly all of my patients loved her. Tricia performs at a level. A level that is above and beyond. Her caring clear communications with patients would help our customers trust our office and except treatment. Truthfully, I did not spend enough time with her, which I feel would have allowed Tricia to optimally benefit my business. Highly recommend! Sincerely Dr Kevin Landers
Credentials
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Ashley Latter Ethical Sales and Communication
Ashley Latter the Selling Coach.Mar, 2018- Nov, 2024 -
Training with Pinnacle Leadership Academy
Pinnacle Leadership AcademyJan, 2011- Nov, 2024 -
Training with Pride Institute
Pride InstituteJan, 2006- Nov, 2024 -
Sealant and Coronal Polishing Certificate
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Experience
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Bright Direction Dental
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Regional Director of Operations
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Dec 2022 - Present
Multi-site operational support for rapidly growing DSO, partnering with practices in the midwestern states with an unbranded approach and focus on culture, patient relationships and lifetime quality dental care. Strategic planning through on-site practice observation, reporting and P&L review Practice transition between retiring providers and new practitioners Conducting regular Office Manager meetings Creation of Standard Operating Procedures and CE Courses Assistance in… Show more Multi-site operational support for rapidly growing DSO, partnering with practices in the midwestern states with an unbranded approach and focus on culture, patient relationships and lifetime quality dental care. Strategic planning through on-site practice observation, reporting and P&L review Practice transition between retiring providers and new practitioners Conducting regular Office Manager meetings Creation of Standard Operating Procedures and CE Courses Assistance in Hiring, On-boarding and Training Budget and Expense Planning Daily guidance on best practices for daily operations, overseeing 14 practice locations Liason between practice provider, managers and teammates and the corporate support team Leadership retreats and special events
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Director Of Recruiting/HR
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Jan 2020 - Dec 2022
Content and System Development Recruitment/Hiring- Team level positions and Associate Dentists Developed Company Handbook Created Company Newletter- The Bright Times Created process and execute on-boarding for all new hires Disciplinary Action and Terminations Patnership Meetings w/Integrations team Assist Integrations with New Acquisitions Deliver "Team Communication Mastery" course with Operations Team to individual locations and groups Provide operational… Show more Content and System Development Recruitment/Hiring- Team level positions and Associate Dentists Developed Company Handbook Created Company Newletter- The Bright Times Created process and execute on-boarding for all new hires Disciplinary Action and Terminations Patnership Meetings w/Integrations team Assist Integrations with New Acquisitions Deliver "Team Communication Mastery" course with Operations Team to individual locations and groups Provide operational assistance to practice managers and teams for assigned locations
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Grand Dental Group
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Director of Recruiting/HR & Operations
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Feb 2018 - Jan 2020
Recruitment/Hiring ATS/On-boarding w/Paycom, Team level positions and Associate Dentists Disciplinary action and Terminations Created Standard Operating Procedures and "How-to" Manual for 8 locations/Eaglesoft focused Developed Training Manuals and delivered training for all 8 locations including daily operations and Key Performance Indicators Leading of monthly Office Manager strategy meetings Delivered communication and training courses to individual 9 locations and full… Show more Recruitment/Hiring ATS/On-boarding w/Paycom, Team level positions and Associate Dentists Disciplinary action and Terminations Created Standard Operating Procedures and "How-to" Manual for 8 locations/Eaglesoft focused Developed Training Manuals and delivered training for all 8 locations including daily operations and Key Performance Indicators Leading of monthly Office Manager strategy meetings Delivered communication and training courses to individual 9 locations and full group Organized company yearly outings Show less Recruitment/Hiring ATS/On-boarding w/Paycom, Team level positions and Associate Dentists Disciplinary action and Terminations Created Standard Operating Procedures and "How-to" Manual for 8 locations/Eaglesoft focused Developed Training Manuals and delivered training for all 8 locations including daily operations and Key Performance Indicators Leading of monthly Office Manager strategy meetings Delivered communication and training courses to individual 9 locations and full… Show more Recruitment/Hiring ATS/On-boarding w/Paycom, Team level positions and Associate Dentists Disciplinary action and Terminations Created Standard Operating Procedures and "How-to" Manual for 8 locations/Eaglesoft focused Developed Training Manuals and delivered training for all 8 locations including daily operations and Key Performance Indicators Leading of monthly Office Manager strategy meetings Delivered communication and training courses to individual 9 locations and full group Organized company yearly outings Show less
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The Buckle, Inc.
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United States
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Retail
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700 & Above Employee
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Retail Sales- Leader (in conjunction with dental recruiting)
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Oct 2015 - Apr 2019
Weekend Retail sales and floor leader, key holder Assistance in recruiting and training new employees Weekend Retail sales and floor leader, key holder Assistance in recruiting and training new employees
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Dental Team Finder®
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Director of Client Relations/Recruiter
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Oct 2014 - Apr 2018
Start up Company Business Development Creating Systems and Content Development Recruiting using LOXO ATS Interviewing using online video applications Client Relations and Communication and Sales Team Training, Social Media and Marketing for a Nationwide Dental Recruitment Specialty Start up Company Business Development Creating Systems and Content Development Recruiting using LOXO ATS Interviewing using online video applications Client Relations and Communication and Sales Team Training, Social Media and Marketing for a Nationwide Dental Recruitment Specialty
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Pinnacle Leadership Academy
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Director of Client Services
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Jun 2013 - 2014
Coaching and Consulting Assisting dental teams with everyday operations of dental systems, KPI's, strategic scheduling, patient and team communication, team synergy Training, coaching and follow up with multi-practices nationwide clients Secret Shopper calls Recruiting/Hiring (see Dental Team Finder, sister company) Coaching and Consulting Assisting dental teams with everyday operations of dental systems, KPI's, strategic scheduling, patient and team communication, team synergy Training, coaching and follow up with multi-practices nationwide clients Secret Shopper calls Recruiting/Hiring (see Dental Team Finder, sister company)
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Smiles by Gibson/Arnold
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Naperville, IL
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Office Manager: Treatment & Financial Coordinator
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Mar 2012 - Jun 2013
Office Management Treatment & Financial planning and presentation Patient education Multi-doctor scheduling Marketing,Social Media KPIs and End of Month Reporting Insurance Systems, Accounts Receivable Team Meetings, Huddles, Stragetgic scheduling HR Recruiting/Hiring/Terminations/Disciplinary Action Served as Liason between Owner Doctor and Associate Doctors on site Office Management Treatment & Financial planning and presentation Patient education Multi-doctor scheduling Marketing,Social Media KPIs and End of Month Reporting Insurance Systems, Accounts Receivable Team Meetings, Huddles, Stragetgic scheduling HR Recruiting/Hiring/Terminations/Disciplinary Action Served as Liason between Owner Doctor and Associate Doctors on site
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Jerome M Usheroff, DDS
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United States
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Medical Practices
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Expanded Duties Dental Assistant/Treatment Coordinator
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Jan 2009 - Mar 2012
Expanded Duties Dental Assistant: Four and six handed dentistry for high-end cosmetic practice Fabrication of full mouth temporaries, laboratory cosmetic artistic model wax ups Treatment Coordinator: Extensive treatment planning, patient relations and education, presenting treatment and recording case acceptance Expanded Duties Dental Assistant: Four and six handed dentistry for high-end cosmetic practice Fabrication of full mouth temporaries, laboratory cosmetic artistic model wax ups Treatment Coordinator: Extensive treatment planning, patient relations and education, presenting treatment and recording case acceptance
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Zizic Dental
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Chicago, IL
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Office Manager
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Jan 2008 - Jan 2009
Office Management -small private general practice: Handled all aspects of managing the office including, scheduling, financials, treatment presentation, insurance, huddles, meetings, payroll, recruiting/hiring Office Management -small private general practice: Handled all aspects of managing the office including, scheduling, financials, treatment presentation, insurance, huddles, meetings, payroll, recruiting/hiring
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Dr. Kevin Landers
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Chicago, IL
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Expanded Duties Dental Assistant
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Jan 2007 - Jan 2008
Expanded Duties Dental Assistant and Treatment Coordinator: Provided patient education, treatment planning, laboratory expertise in a successful cosmetic focused dental environment. Expanded Duties Dental Assistant and Treatment Coordinator: Provided patient education, treatment planning, laboratory expertise in a successful cosmetic focused dental environment.
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Center for Dental Excellence
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Flossmooor Illinois
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Treatment Coordinator
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Jan 2003 - Dec 2007
Treatment Coordinator/Dental Assistant: Strategic scheduling, patient education, financial options, follow up systems, insurance estimations, phone skills, new patient trending and marketing. Chair-side Assisting. Treatment Coordinator/Dental Assistant: Strategic scheduling, patient education, financial options, follow up systems, insurance estimations, phone skills, new patient trending and marketing. Chair-side Assisting.
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Dr. Stephen Burgner
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Bourbonnais, IL
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Dental Assistant
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2000 - 2003
Expanded Duties Dental Assistant Expanded Duties Dental Assistant
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Dr. John Vallone
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Bourbonnais, IL
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Dental Assistant
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1990 - 2000
Expanded Duties Dental Assistant Expanded Duties Dental Assistant
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Education
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1988 - 1990
Northern Illinois University
Art/Art Studies, General -
1985 - 1988
Grant Park High School
Community
