Experience

Missouri State Employees' Retirement System

• United States
• Government Administration
• 1 - 100 Employee

• Pension Systems Analyst

  • Mar 2017 - Present

  • Works closely with Pension Administration System vendor to customize a “core” solution based on requirements identified with the procurement vendor. • Participates in business analysis and business process documentation efforts. • Works closely with technology vendors, analyzing and conditioning data to prepare for the upcoming implementation phase of the project. • Assists in ensuring information technology projects meet user requirements and adhere to architectural design standards, integration standards, and security policies. • Performs triage, troubleshooting, and analysis of issues and failures reported by team members to determine if the issue is a defect, enhancement, or user-error. • Ensure system data is correct • Work with various departments to develop requirements for the Pension Administration System • Understanding the needs of multiple stakeholders. • Facilitating the negotiation of requirements amongst multiple stakeholders. • Identifying the current-and future-state business processes. • Helping the business stakeholders envision the future and how their work will need to change to support the future. • Review and understand defects entered by IT team members and translate those into actionable items. • Produce reports on User Acceptance Testing (UAT) team findings. • Verify and executes test plans • Key role in assuring software delivered meets requirements and expectations of final UAT test plan.



Missouri State Employees

• Jefferson City, Missouri

• Senior Benefits Counselor

  • Nov 1997 - Mar 2017

  • Communicate with members via telephone, face-to-face consultations, email, and chat regarding membership, payroll history, years of service, retirement eligibility, life insurance, and long term disability benefits. • Responsible for counseling members regarding complex retirement options. • Perform initial verification for a prorated portion of each month’s new retirees and all new survivor benefits to ensure accuracy and compliance with state law and MOSERS’ administrative regulations. Make any necessary changes after verification process. • Responsible for determining the beneficiary and requesting final benefit payment checks for members that are deceased and their final benefit check was returned to MOSERS. • Serve as the long term disability liaison between MOSERS and the contracted insurance company with regards to claims. Oversee the processing of long term disability eligibility verifications, approvals, denials, and terminations. • Apply complex statutory and contractual provisions and procedures to determine eligibility, benefit amounts, and options to which a member is entitled for retirement, life insurance, and long term disability benefits. • Resolve service and/or payroll problems, reconciles differences, and determines corrections and adjustments if necessary. • Review terminology and feasibility of existing and proposed legislation, group insurance policies, rules and regulations, and provide suggestions/improvements to the manager and supervisor. • Review applicable mass correspondence, handbook updates, brochure updates, etc. and provide feedback or suggestions for improvement or correction of material so as to ensure clear communication with members. • Communicate with fellow employees, manager, supervisor, and auditor to interpret provision of the retirement law and corresponding regulations. • Conduct on-site benefit education and information meetings with individuals and department representatives on an as needed basis.



MO Department of Social Services, Division of Child Support Enforcement

• Personnel Clerk

  • Apr 1993 - Nov 1997

  • Responsible for supervision of two (2) Clerk Typist III’s and the work they performed including interviewing to fill vacant positions and preparing job performance evaluations.• Reviewed and processed personnel actions on a monthly basis.• Verified and processed merit certificate appointments.• Developed, prepared, and maintained the monthly vacancy report, turnover report, and affirmative action report• Served as an assistant to the Personnel Analyst and Personnel Officer.• Responded to inquiries from employees and the general public concerning employee benefits, departmental policies and procedures, and merit rules and regulations.

• Clerk Typist II

  • Apr 1992 - Apr 1993

  • Prepared monthly personnel actions for approval and processing.• Requested and maintained merit certificates.• Processed employee performance appraisals.• Served as an assistant to the Personnel Clerk and Personnel Officer.