Experience

Baylor Scott & White Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Call Center Manager

  • Dec 2016 - Present

  Manage/oversee Call Center processes for 150 people, Quality, Training and technical support for the BSWHealth patient portal, known as MyBSWHealth/MyChart.



Scott & White Healthcare

• Process Improvement Manager

  • Aug 2011 - Dec 2016

  Killeen/Temple, Texas Area Review process within a call center of 130 people, managed Quality, Training and customer support for MyChart patient portal for BSWH.

• Clinic Supervisor, Pediatrics

  • Aug 2006 - Aug 2011

  Supervised 24 front desk/clerical positions, created provider scheduling templates for the department, charge entry, front desk process improvement, payroll, customer relations, employee relations



Scott & White Healthcare

• Patient Service Specialist

  • Nov 1997 - Aug 2006

  Temple, Texas, United States Scheduled appointments, enter labs, insurance verification, copayments, trained new staff, performed Medical Administrative Assistance duties for Pediatric Endocrinology and Child Development.



Scott & White Healthcare

• Customer Service Representative

  • May 1995 - Aug 1997

  Temple, Texas, United States Swim Instructor / Daycare worker for Options for Health Fitness Center