Tricia L. Pope
Administrative Assistant for Fleet and Facilities Department at Ann Arbor Area Transportation Authority (TheRide)- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Business Writing Principles
LinkedInApr, 2023- Oct, 2024 -
Certified Election Inspector
Certified to work at any Election PollJan, 2016- Oct, 2024
Experience
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Ann Arbor Area Transportation Authority (TheRide)
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United States
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Transportation/Trucking/Railroad
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1 - 100 Employee
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Administrative Assistant for Fleet and Facilities Department
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Jul 2022 - Present
Got hired permanently into the company.
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Administrative Assistant
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Feb 2022 - Jul 2022
Was working through a temporary service.
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RealPage, Inc.
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United States
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Software Development
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700 & Above Employee
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Accounts Payable Specialist II
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Dec 2016 - Mar 2021
• Process multiple check requests/invoices daily while managing six high volume email inboxes for 6 property management companies using SmartSource Accounting Software and matching checks to vendor invoices for payment. • Enter, cut, and review payables on a weekly basis; ensuring that invoices are processed in a timely manner to help operational staff with budgeting and financial forecasting • Coded all invoices and accounts accurately, ensuring funds were used in accordance with company directives. • Create weekly and monthly invoice/aging reports and statements • Responsible for paying mortgages and taxes, while monitoring budgets, and cash management. • Achieved and maintained more than 95% accuracy on all kinds of invoice management and processes. • Utilize expert Time Management and organizing skills, minimizing loss due to late payments. • Facilitate contact between vendors and numerous Property Managers to ensure the most accurate information is being paid, received, and taxed (collecting W-9s for 1099 reporting) in a timely manner. • Provided clients with a rapid and accuracy payment process that led to spending knowledge on the following areas: ACH/EFT, Payroll entering, oversee check requests, process positive pay with the bank, and set up recurring payments. • Perform weekly check runs and process between 250 to 500 checks per week. • Volunteer with implementations by helping to on-board new clients into Salesforce platform. Show less
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London Township Hall
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Milan, MI
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Deputy Clerk
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Jan 2015 - Jun 2016
• Assist Clerk with Administrative duties to provide efficient operations of the office. • Responsible for managing /supervising all aspects of the Elections process • Records Township minutes and prepares resolutions, summaries, synopsis and publications as required for all Township Board meetings and Commissions • Serves as Township’s FOIA coordinator • Insures the safekeeping of all municipal records, including ordinances and contracts • Coordinates the record retention and disposal program • Performs duties of the Township Clerk in his/her absence • Knowledge of Federal and State election statues • Knowledge of statutory retention programs, meeting rules and procedures • Proficiency in computers and office technology, including Microsoft Word, Outlook, Excel • Excellent oral and written communication skills Show less
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AT&T
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Southfield, MI
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Dispatcher for Uverse
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May 2013 - Jul 2015
• Assist Field Technicians with finding work, dispatching, and closing out jobs • Assist internal customer with scheduling/rescheduling customer appointments • Expediting appointments for same day dispatches • Update customer’s contact information on their accounts. • Provide excellent customer service skills in a call center environment • Excellent telephone and verbal skills. • Assist Field Technicians with finding work, dispatching, and closing out jobs • Assist internal customer with scheduling/rescheduling customer appointments • Expediting appointments for same day dispatches • Update customer’s contact information on their accounts. • Provide excellent customer service skills in a call center environment • Excellent telephone and verbal skills.
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Adecco Temporary Services(ProQuest)
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Ann Arbor, MI
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Credit and Collections Representative
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Nov 2011 - Sep 2012
• Make collection calls to corporate accounts for payments. • Worked off of Excel spreadsheet to make collection calls on accounts 30-60+ days past due. • Type Credit Memos and mail out invoices as necessary. • Worked with Accounts Receivable to reconcile customer accounts. • Handles customer service inquires and other general secretarial duties. • Received customer payments and posted to customers accounts • Make collection calls to corporate accounts for payments. • Worked off of Excel spreadsheet to make collection calls on accounts 30-60+ days past due. • Type Credit Memos and mail out invoices as necessary. • Worked with Accounts Receivable to reconcile customer accounts. • Handles customer service inquires and other general secretarial duties. • Received customer payments and posted to customers accounts
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AT&T
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Southfield, MI
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Maintenance Administrator
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Nov 2000 - May 2010
• Dispatch Technicians on repair and installation jobs. • Monitor and balance the workload for the day. • Close out and reassign technician jobs throughout the day. • Page the technicians to get status on their locations. • Assisted the manager with controlling the work for the areas assigned. • Made sure all work was dispatched out and repaired. • Answered customer calls regarding status of new service orders. • Problem solving skills for customers with order issues. • Developed excellent customer service skills working in a call center environment • Processed customer service order requests and or trouble reports using systems such as Service Management Systems (SMS), Loop Maintenance Operations Systems (LMOS), Mechanized Loop Testing (MLT), Work Force Administration (WFA) and various other systems. • Input customer trouble reports closeout, cable location, and transfer data into LMOS/WFA databases for Installation and Maintenance jobs. • Forecasted and prioritized daily support services regarding requests for repair, installation, major moves, add and changes. • Organizes technical and administrative support activities including installation, repair, preventative maintenance, construction, cable maintenance. • Built in schedules for field personnel responding to critical situations. • Worked closely with field manager in getting technicians dispatched on escalated customer accounts Show less
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Domino's Pizza Distribution
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Ann Arbor, MI
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Purchasing Assistant
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Feb 1999 - Jul 1999
• Processed and followed-up on shipping of the purchase orders. • Various clerical skills including typing memos, receptionist tasks. • Knowledge of Microsoft Word, Excel, Access and PowerPoint • Worked on Unix system for placing, expediting and tracking purchase orders • Enhanced data entry/word processing skills placing vendor orders in Unix • Processed and followed-up on shipping of the purchase orders. • Various clerical skills including typing memos, receptionist tasks. • Knowledge of Microsoft Word, Excel, Access and PowerPoint • Worked on Unix system for placing, expediting and tracking purchase orders • Enhanced data entry/word processing skills placing vendor orders in Unix
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Frontier Communications
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Southfield, MI
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Credit and Collections Representative
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Sep 1998 - Jan 1999
• Made Collections calls to customers to receive payments on their accounts. • Sent accounts that were 60-90 days past due to collection agencies. • Excellent Telephone/Verbal skills. • Reconciled customer and business accounts. • Data entry/Word processing skills. • Worked off an automated dialer system. • Made Collections calls to customers to receive payments on their accounts. • Sent accounts that were 60-90 days past due to collection agencies. • Excellent Telephone/Verbal skills. • Reconciled customer and business accounts. • Data entry/Word processing skills. • Worked off an automated dialer system.
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Spring Arbor Distributors
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Belleville, MI
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Customer Service / Data Integrity Specialist (Purchasing Assistant)
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Oct 1996 - Sep 1998
• Maintained inventory, purchase order, vendor, returns, and transfer files. • Communicate accurate information to Accounts Payable Department. • Edited and updated purchase orders, returns transfers, and open order reports • Data entry/Word Processing tasks to input book and music titles in TRS (Title Review Program) and CICS systems • Issued credits and replacements on orders shipped • Completed physical inventory verification of shelf products monthly. • Used Microsoft Access, Excel and Word Knowledge • Manage vendor credit lines including adjustments for credit limit requests. • Assign doubtful and uncollectible accounts to internal collections • Promoted to Data Integrity Specialist position after working in customer service for one year; performed audits on missing shipments and prepared tracing documents to locate orders Show less
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Education
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2017 - 2024
Eastern Michigan University
Bachelors in Business Administration, Logistics, Materials, and Supply Chain Management -
2012 - 2016
Washtenaw Community College
Associate’s Degree, Applied Science in Accounting
Community
