Performance Manager

• Dec 2021 - Present

Performance Manager

• May 2018 - Dec 2021

As a key member of the client services team, I work collaboratively to help dealerships achieve their marketing, sales and business objectives· Maintained highest rate of incremental sales; 95% of my subscription clients are active from me current 63 dealers client base· Trained dealers and successfully implemented the utilization of innovative tools that help micro – target marketing campaigns; resulted in business growth and improved customer retention· Provided performance reports that supported implementation of strategy and best practices· Contributed to marketing initiatives: recorded videos and voice overs; wrote articles and assisted with editing of monthly newsletter

Inside Sales Account Manager

• Sep 2016 - Sep 2017

• Served as a trusted liaison for dealer and internal services• Built a strong rapport with over 80 clients• Educated dealers on best practices in website & merchandising• Consulted on internal and external digital strategies• Performed quarterly performance reviews to show value• Acquired sustainable businesses• Connected business needs with current TRADER strategies • Served as a trusted liaison for dealer and internal services• Built a strong rapport with over 80 clients• Educated dealers on best practices in website & merchandising• Consulted on internal and external digital strategies• Performed quarterly performance reviews to show value• Acquired sustainable businesses• Connected business needs with current TRADER strategies

Business Development Manager

• Feb 2012 - Sep 2016

• Finished top of class for Business Development Manager Boot Camp• Added incremental sales• Hired and trained sales staff• Responsible for overview of sales staff in regards to follow up and closing strategies• Cold called all unsold traffic and identified objections• Pulled reports and matrix appointment penetration• Assisted with organizing and facilitating sales promotions• Helped train and mentor BDM at sister store • Finished top of class for Business Development Manager Boot Camp• Added incremental sales• Hired and trained sales staff• Responsible for overview of sales staff in regards to follow up and closing strategies• Cold called all unsold traffic and identified objections• Pulled reports and matrix appointment penetration• Assisted with organizing and facilitating sales promotions• Helped train and mentor BDM at sister store

Account Manager

• Jul 2007 - Oct 2011

• Consistently sold highest volume of sales on team – achieved 118% of target for 2010• Oversaw post sales activities including ownerships, releases and arbitrations• Provided customer service and ongoing dealer training• Made recommendations, took orders, located inventory, promote new programs, up sell transport and facilitated dealer to dealer listings• Portfolio covered Porsche, Mercedes Benz, Chrysler, Ford and Honda/Acura dealers• Provided training and call shadowing for new employees

Sales

• Dec 2005 - Mar 2007

Generated new customer base, answered RFP's, organized branding, advertising and marketing materials. Facilitated relationships with new accounts and re-established ties with old customers. Assisted with translations and organized representation at trade shows. Generated new customer base, answered RFP's, organized branding, advertising and marketing materials. Facilitated relationships with new accounts and re-established ties with old customers. Assisted with translations and organized representation at trade shows.

Business Manager

• Mar 2000 - Oct 2005

Manage satellite depots out of The Bay retail facilities. Oversee all staffing, stock, special event, promotions etc for the locations. Highlights included runway shows, feature on ETalk Daily, and participation in Caribana 2005, where our team won the Sun makeup feature contest. Manage satellite depots out of The Bay retail facilities. Oversee all staffing, stock, special event, promotions etc for the locations. Highlights included runway shows, feature on ETalk Daily, and participation in Caribana 2005, where our team won the Sun makeup feature contest.