Experience

Global Wealth

• United States
• Financial Services
• 1 - 100 Employee

• Case Specialist

  • Jul 2023 - Present



Blue Ivy Coaching

• United States
• Education Management
• 1 - 100 Employee

• Project Manager

  • Nov 2022 - Jul 2023

  Direct the group of ambassadors of the company, establish the sales metrics, and carry out the organization and logistics.Recruitment of 40 ambassadors in a month and a half.Implement a 20% ambassador customer conversion strategy.Organization of massive events with an attendance rate of 70%.Creation of social media content, increasing the reach of digital social networksby 40%.

• Customer Service Analyst

  • Jul 2022 - Jul 2023

  Have a punctual Follow- up to the leads and customers from different funnels to reach the sales quotas. Implementation of the CRM Hubspot for the follow-up of potential customers. Carry the portafolio of 2000 potencial clientes, where 40% became clients. Organization and logistics of events increasing sales by 30%, and attracting more than 1000 leads per month.



La Europea México

• Mexico
• Wine & Spirits
• 200 - 300 Employee

• Customer Service Analyst

  • Dec 2018 - Dec 2021

  Collect, process, and analyze large data sets to identify significant patterns, trends, and relationships. Personalized customer service to offer products to increase sales by 40% in the region. Implement a commercial structure consolidating a sales team of six people to support the growth of the promotion of new products for 3 months. Optimize the organization of the finance follow-up and time efficiency by 20% by implementing software Collect, process, and analyze large data sets to identify significant patterns, trends, and relationships. Personalized customer service to offer products to increase sales by 40% in the region. Implement a commercial structure consolidating a sales team of six people to support the growth of the promotion of new products for 3 months. Optimize the organization of the finance follow-up and time efficiency by 20% by implementing software