Experience

Leidos

• Software Development
• 400 - 500 Employee

• Business Process Reengineering Specialist

  • Aug 2019 - Present

  • Drive improvements through gathering and analyzing data, preparing reports, and introducing process improvements throughout the reporting process for the DevOps TI-Infrastructure (Technical Integration) team • Determine specifications and standards for business reporting and maintain data integrity • Gather, document, analyse and draw conclusions from Remedy and HP Application Lifecycle Management ticket data based on independent research and analysis • Conduct activities associated with reporting, data analytics and data visualization, which are expected to drive performance and improve quality of team service deliverables • Conduct and document ticket performance analysis to support management decision-making • Present analysis, metrics, data sources, alternative data sorts or recommendations to program management and operations • Recommend process improvements and establish procedures that positively impact overall operations • Provide team training and mentoring on IT business intelligence tools and best practices Show less