KC-46 TMS Specialist

• Nov 2018 - Present

Essential Functions and Responsibilities: • Manages, maintains, supports & programs for the TMS (GTIMS, GyrusAim, LMS, Impression, SSRS, etc.) SQL servers and associated services and Courseware delivery systems to support student training. • Manages, maintains, supports & programs existing database systems; recommends design changes to improve systems’ effectiveness. Evaluates and analyzes the need for additional database tools or systems.• Manages, maintains and supports… Essential Functions and Responsibilities: • Manages, maintains, supports & programs for the TMS (GTIMS, GyrusAim, LMS, Impression, SSRS, etc.) SQL servers and associated services and Courseware delivery systems to support student training. • Manages, maintains, supports & programs existing database systems; recommends design changes to improve systems’ effectiveness. Evaluates and analyzes the need for additional database tools or systems.• Manages, maintains and supports training syllabi, student progress and student/instructor access to training records within GTIMS. Supports installation and acceptance testing of GTIMS.• Manages, maintains and supports training syllabi, Courseware curricula, student progress and student/instructor access to training records within LMS. Supports installation and acceptance testing of LMS.• Conducts design and status reviews with users and management, as required. Recommends design changes as needed for improvement. • Assists Training Campus Infrastructure (TCI) Network Administrator/Cybersecurity Specialist(s) with maintenance and support of associated workstations, servers, infrastructure devices and peripherals, as well as related software and firmware, necessary for training operations. Other Duties and Responsibilities: • Develops user-level documentation for KC-46 ATS, as required, to include custom reports for use with GTIMS and SSRS.• Develops additional applications, as needed. • Prepares contractual deliverable documentation for submittal to the government, as required. Show more Show less

IT Consultant

• Oct 2017 - Nov 2018

Providing first rate IT services to TEKsystems clients in Northern Indiana.

Network Engineer

• Apr 2017 - Oct 2017

Systems Analyst

• Jan 2016 - Apr 2017

IT Help Desk Technician

• Nov 2015 - Jan 2016

GTIMS Administrator

• Apr 2014 - Dec 2014

Assisted with US Government contractor training of new hire GTIMS Help Desk personnel and base-level end users on various aspects of GTIMS software suite at Fairchild AFB Washington and Scott AFB, Illinois. Managed Site Support and Help Desk operations at Altus AFB, Oklahoma during contract renegotiation between Northrop Grumman and U.S. Air Force. Prepared Altus AFB GTIMS Help Desk office for transition to new contractor.

IT Consultant

• Jan 2014 - Apr 2014

Worked on implementation of Church Management System (CMS). Installing, configuring database, converting old data to new system. Installing, configuring client software on church office computers.*This was an unpaid, volunteer position.

FE Help Desk Manager

• Aug 2013 - Jan 2014

Managed all aspects of FE Help Desk operations, including development of FE Help Desk associates to meet the changing needs of users, groups, and offices. Communicated regularly with executive management and all users of IT systems/services.• Developed standard operating procedures, including written guidance and protocols, for FE Help Desk staff.• Mentored Help Desk Associates, providing training and guidance, to increase efficiency in providing effective support to… Managed all aspects of FE Help Desk operations, including development of FE Help Desk associates to meet the changing needs of users, groups, and offices. Communicated regularly with executive management and all users of IT systems/services.• Developed standard operating procedures, including written guidance and protocols, for FE Help Desk staff.• Mentored Help Desk Associates, providing training and guidance, to increase efficiency in providing effective support to customers.• Implemented new shift reporting and changeover procedures which eliminated incidental overtime for the IT department.• Supervised and performed Help Desk duties in support of customers and sales associates at 60 stores across Northern Indiana.• Coordinated with Facilities department staff, regional technicians, and external contractors to resolve IT/Facilities issues.• Dispatched, tracked, and completed work orders using the Work Oasis ticketing system.• Provided weekly reports and monthly briefs on FE Help Desk activities and projects to executives and senior management. Show more Show less

Instructor Boom Operator

• Dec 1987 - Feb 2009

NCOIC of Wing Current Operations, 97 Operations Support Squadron. NCO of Safety, 55 Air Refueling Squadron. NCOIC of Tactics/Safety/Training, 32 Air Refueling Squadron. Instructor Boom Operator, Combat Crew Training School, 305 Operations Support Squadron. Mission Boom Operator, 911/744 Air Refueling Squadron, Seymour Johnson AFB, NC. Instructor Boom Operator, 46 Air Refueling Squadron, K.I. Sawyer AFB, MI.

Functional System Administrator

• Apr 2006 - Dec 2008

Responsible for setting up new desktop PCs, preserving user-specific data on network file share servers, configuring desktop programs, networking printers, providing onsite network support for over 300 users and workstations, and maintaining Computer Aided Aircrew Scheduling System (CAASS) database and server.• Setup and configured mission essential workstations for Wing Current Operations Scheduling Office.• Provided administration support for Windows XP, Vista, Microsoft Office… Responsible for setting up new desktop PCs, preserving user-specific data on network file share servers, configuring desktop programs, networking printers, providing onsite network support for over 300 users and workstations, and maintaining Computer Aided Aircrew Scheduling System (CAASS) database and server.• Setup and configured mission essential workstations for Wing Current Operations Scheduling Office.• Provided administration support for Windows XP, Vista, Microsoft Office 2003 and other military-supplied software.• Managed all aspects of the CAASS program, including user account/permissions management for Altus AFB personnel.• Installed all PC/server updates and patches within Department of Defense, USAF, and AETC requirements.Key Accomplishments:• Installed and configured Windows Server 2003 on 2 squadron-owned servers.• Performed Disaster Recovery Procedures after server crash, restored mission critical flight training scheduling program database.• Created Excel workbook with extensive VBScript to extract schedule data from CAASS database into an external schedule report.• Built and updated squadron website on the Altus intranet using Microsoft FrontPage and Adobe Dreamweaver. Show more Show less

Client Support Administrator

• Aug 2003 - Apr 2006

Responsible for setting up new desktop PCs, configuring desktop programs, networking printers, providing onsite network support for over 300 users and workstations.• Provided administration support for Windows XP, Microsoft Office 2000, and other military-supplied proprietary software.• Performed installation and setup of workstations, software, PC components, and peripherals.• Installed all workstation updates and patches within Department of Defense, USAF, and AETC… Responsible for setting up new desktop PCs, configuring desktop programs, networking printers, providing onsite network support for over 300 users and workstations.• Provided administration support for Windows XP, Microsoft Office 2000, and other military-supplied proprietary software.• Performed installation and setup of workstations, software, PC components, and peripherals.• Installed all workstation updates and patches within Department of Defense, USAF, and AETC requirements.Key Accomplishments:• Built and maintained squadron website on the Altus intranet using Microsoft FrontPage and Adobe Dreamweaver.• Created and managed Microsoft Access database used to track High Risk Activities for squadron safety program. Show more Show less

Workgroup Manager/Webmaster

• Apr 1999 - Aug 2003

Responsible for setting up new desktop PCs, configuring desktop programs, networking printers, providing onsite network support for over 90 users and workstations.• Provided administration support for Windows XP, Microsoft Office 2000, and other military-supplied proprietary software.• Performed installation and setup of workstations, software, and peripherals.• Installed all workstation updates and patches within Department of Defense, USAF, AMC and USCENTCOM requirements.•… Responsible for setting up new desktop PCs, configuring desktop programs, networking printers, providing onsite network support for over 90 users and workstations.• Provided administration support for Windows XP, Microsoft Office 2000, and other military-supplied proprietary software.• Performed installation and setup of workstations, software, and peripherals.• Installed all workstation updates and patches within Department of Defense, USAF, AMC and USCENTCOM requirements.• Maintained squadron website on the McGuire intranet using Microsoft FrontPage.• Managed network accounts and e-mail addresses for over 150 deployed location squadron members. Show more Show less