Experience

Civitas Capital Group

• United States
• Investment Management
• 1 - 100 Employee

• Front Desk Receptionist / HR Assistant

  • Sep 2022 - Present



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Clerk

  • Nov 2020 - May 2022

  Centralize requests for appointments, message health care providers, and maintain accurate information on patients’ health records. Documented multiple fixes for the system used to schedule patients, resulting in system updates improving efficiency for all clerks. Demonstrate critical thinking to determine the most efficient workflow eliminating unnecessary escalations. Handle over 150+ inbound calls daily while decreasing call handling time by 53 seconds over four months. Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment Developed relationships with over 100+ new staff and assisted eight existing staff members in their career development Show less



Transportation Security Administration (TSA)

• United States
• Government Administration
• 700 & Above Employee

• Liaison Officer

  • Dec 2015 - Nov 2020

  Send interoffice emails such as invitations, agenda updates, meeting summaries, and general memos.Manage day-to-day activities of Directors, including scheduling department meetings, handling all incoming calls, forwarding calls, and taking messages.Schedule domestic and international travel calendars for three to four directors while building professional partnerships with designated airlines for an improved experience.Assist in creating PowerPoints for executives focused on data analytics for the perspective checkpoint (terminal).Document meeting minutes and publish notes to the database for executives unable to participate, which assists in opening time slots for calendar management.Recruit and screen security officers working on checkpoints to build the liaison team by screening internal resumes and interviewing candidates with directors. Implement a skills test to identify top candidates based on role requirements.Improve equipment maintenance and safety standards met by the department by 17% by creating a new system to track safety regulation dates, which resulted in an 8% reduction in maintenance costs.Managed the work of 6 employees in the liaison group, increasing crew efficiency by 31% by initiating new operation guidelines emphasizing productivity. Show less

• Transportation Security Officer

  • Mar 2015 - Dec 2015



NuPrisma

• Information Services
• 1 - 100 Employee

• Public Relations Intern

  • Oct 2019 - Apr 2020

  Pitched ideas to the founder for the website's blog posts and identified over 150+ businesses to add to the start-up database for special needs families looking for healthcare services. Track outreach between the company and potential businesses willing to assist in sponsorships for the non-profit company. Increase website traffic by 27% for a start-up website. Created media kits using Adobe Photoshop, and Lightroom, in order to improve brand visibility. Recruit three students from Arizona State University for future public relations internships, by explaining company goals, role requirements, and benefits of completing an internship with this company. Show less