Experience

Envoy

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Renewals Manager

  • Oct 2022 - Present



SolarWinds

• United States
• Software Development
• 700 & Above Employee

• Renewals and Retention Manager

  • Nov 2020 - Jul 2022

  - Proactively identified customer needs, uncovered roadblocks, and demonstrated strong account management capabilities to drive renewal to on-time closure. - Partnered with Customer Success & Account Executives to maximize account growth opportunities and help recognize expansion and cross-sell opportunities. - Strategically managed client escalations by providing actionable solutions to decision makers and key stakeholders within the accounts - Proactively identified customer needs, uncovered roadblocks, and demonstrated strong account management capabilities to drive renewal to on-time closure. - Partnered with Customer Success & Account Executives to maximize account growth opportunities and help recognize expansion and cross-sell opportunities. - Strategically managed client escalations by providing actionable solutions to decision makers and key stakeholders within the accounts



SHI International Corp.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Inside Account Executive

  • Oct 2014 - Aug 2019

  Helped customers optimize their IT infrastructure to achieve their IT and business goals. Backed by a plethora of certified engineers and product specialists, my customers leveraged me as a single point of contact in order to streamline project management and procurement strategies. - Contract and Licensing Renewal Management - Microsoft Enterprise Agreement Management and Services - Hardware Procurement and Standardization - Cloud Deployment and Management Strategy (AWS, Azure, Google) - Modern Data Center Design- Legacy and Emerging Technology - Unified Communications and Collaboration - Storage/DR/Backup Assessments and Design Founded in 1989 and headquartered in Somerset, NJ, SHI International Corp. is a $9 billion global provider of information technology products and services. Driven by the industry's most experienced and stable sales force and backed by software volume licensing experts, hardware procurement specialists, and certified IT services professionals, SHI delivers custom IT solutions to Corporate, Enterprise, Public Sector and Academic customers. With 3,000+ employees worldwide, SHI is the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States and is ranked 9th among CRN's Solution Provider 500 list of North American IT solution providers. For more information, please visit www.shi.com. Show less



Bartlett's Restaurant

• Austin, Texas, United States

• Server

  • Jun 2009 - Dec 2014

  -Head trainer for all new employees including follow up training as well as helping create and implement new training materials and procedures -End of night closing duties, including accounting, scheduling, and employee management -Always maintaining the Bartlett's brand and exceeding exceptional customer service throughout the dining experience -Head trainer for all new employees including follow up training as well as helping create and implement new training materials and procedures -End of night closing duties, including accounting, scheduling, and employee management -Always maintaining the Bartlett's brand and exceeding exceptional customer service throughout the dining experience