Experience

StackCommerce

• United States
• Software Development
• 1 - 100 Employee

• Account Coordinator

  • Mar 2023 - Present



Computershare

• Australia
• Financial Services
• 700 & Above Employee

• Case Coordinator

  • Apr 2020 - Mar 2023

  Chicago, Illinois, United States • Managed shared Outlook mailboxes for seven class and mass action cases • Oversaw potential legal claims through settlement distribution across four separate databases, communicating with law firms, claimants, banks and internal fund-accounting department • Personally handled internal escalations & legal threats • Trained new employees and team members on case protocols and led team-wide training seminars

• Intake Specialist

  • May 2018 - Mar 2020

  United States • Managed legal claims of anywhere between 300-500 claimants from intake to filing stage, which included telephone, written and email correspondence with claimants, attorneys, paralegals and nurses • Responsible for keeping up-to-date information on claimants for internal and client-facing databases • Trained new employees and/or team members on case protocol • Led team trainings and refreshers



The Truth About the Fact: International Journal of Literary Nonfiction

• Managing Editorial Associate

  • Jan 2018 - May 2018

  United States • Contributed more than 10 blogs to TATF’s website on wide range of topics • Led PR effort, and appeared on radio to promote events hosted by journal • Collaborated in editing of journal • Personally drafted and sent acceptance and rejection letters to prospective featured authors



Loyola Marymount University

• United States
• Higher Education
• 700 & Above Employee

• Student Worker

  • Sep 2016 - May 2018

  • Processed and referred graduate applications • Answered incoming calls, providing information and troubleshooting applicants’ issues • Provided customer service to office visitors, guests and prospective applicants



Alchemy Construction

• United States
• Construction
• 1 - 100 Employee

• Assistant Sub-Contractor

  • Jun 2014 - Aug 2016

  Libertyville, Illinois



College of Lake County

• United States
• Higher Education
• 700 & Above Employee

• Sports Editor

  • Sep 2013 - May 2015

  Grayslake, Illinois Wrote and developed articles for multiple sections (sports, news, A&E, features, opinion). Covered events, games, etc. at the college. Conceived and pitched story ideas for multiple sections. Assigned stories to staff reporters and ensured deadlines were met. Edited reporters' stories. Led headline writing effort. Proofread entire publication.