National Account Manager

• Mar 2021 - Present

Regional Service Manager

• Aug 2017 - Jun 2020

Territory management of 39 regional account while prospecting for now opportunities Managed customer relationships and installation projects for the industry leader in heat treat furnace technology Focused on budget and timeline targets for complex installation projects Achieved better than goal margins on assigned projects Able to multitask on complex projects to schedule internal manpower as well as sourcing contracted labor Territory management of 39 regional account while prospecting for now opportunities Managed customer relationships and installation projects for the industry leader in heat treat furnace technology Focused on budget and timeline targets for complex installation projects Achieved better than goal margins on assigned projects Able to multitask on complex projects to schedule internal manpower as well as sourcing contracted labor

Account Manager

• Jul 2016 - Aug 2017

Responsible for selling industrial components including bearings, power transmission, engineered fluid power components, specialty flow solutions, and a variety of industrial level suppliesIncreased sales by 10% YOY by developing new relationships and retaining existing customersDetermined pricing and prepared quotes with prompt follow up and worked to close on those sales activities in a timely mannerDaily tasks required verification of details used by Customer Service Reps on any order that my customers had placed and which had been passed on for data entry Show less

Service Center Manager

• Aug 2014 - Jul 2016

P&L responsibility for $2.4M businessAccount management for $200k yearly accountsSupervisory responsibility for 2 employeesTasked with accounts receivable activitiesIn-house trainer for SAP, customer focus initiatives, and sales directivesResponsible for order placement from quote, to order creation, to procurement, and delivery Troubleshooting any potential obstacles for the customers time-critical deliveries to ensure minimal downtimeManage communications with vendors and shipping carriers to ensure the most efficient delivery of the customer’s order Show less

Customer Service, Sales Rep

• Oct 2012 - Aug 2014

Received incoming calls from customers looking for products to replace worn out components as part of theservice desk teamWarehouse inventory management including shipping and receiving activities

Public Sector Development Manager

• Mar 1998 - Mar 2011

Worked with multiple groups to develop and implement marketing opportunities within the public sector accountsUsed analytics and strategic initiatives to deliver consistent and targeted messaging to the employees of Sprint's public entity client base that were eligible for discounts through SprintEvent and time management and timely follow-up were essential skills

Service Account Representative

• 2007 - 2008

Managed the business relationship between Sprint and its Indirect Dealers where it was related to the Service and Repair function of the two groups Using analytical skills and corporate strategy, developed marketing plans highlighting discount eligibility to potential retail customers of Sprint’s customer baseManagement of 34 relationships with entrepreneurial business partners with professionalism and an eye on their success with locations spread across 4 statesMaintained documentation on partner relationships and successful marketing strategiesTrained technicians on proper repair techniques along with customer service skillsDelivered a knowledge base of technical issues so that they would be aware of issues that were being seen elsewhere Show less