Treatment Coordinator

• Feb 2023 - Present

Scheduling Coordinator

• Jul 2022 - Feb 2023

Front Desk Lead Associate

• Aug 2021 - Jul 2022

-Promoted to Front Desk Lead Concierge after 4 months of employment. -Diligently answers phone calls and replies to emails. -Oversees the presentation of the guest suites, recording check ins and check outs, and updates information in the guest suite books. -Documents resident information to corresponding condominiums such as customized instructions for the Front Desk staff, amenity reservations, package and food deliveries, work orders, and incoming visitors and contractors. -Assisted with the Annual Homeowners Meeting by taking attendance, greeting residents, and preparing and collecting data for the meeting. -Designed and organized new documents for the team including cheat sheet, checklists for inspections, and instruction sheets for our software and technology devices. Show less

Event Manager

• Jun 2016 - Aug 2021

-Implemented and constructed organizational systems for over 150 rental items and inventory for the company's website. -Photographed new projects and updates and created video content for social media platforms boosting public traffic by 20%. -Designed plans for the telephone booth and the shaded garden to promote photography opportunities. -Created and implemented an organized filing system for client contracts from the past 10 years by date and last name of the client. -Maintained and managed data entry requirements. -Attained exterior and interior facility upkeep and presentation. -Helped set up the main hall for events and displayed rental items outside and inside the building. Show less

DeBruce Center Building & Event Services

• Nov 2020 - Feb 2021

Burge Union Building & Event Services

• May 2018 - Nov 2020

-Supervised 4+ events per day within a 5 hour shift such as The Chancellor's Gala, KU Endowment, The Divine Nine, The Big Event, and other campus or local associations. -Preparation of audio and visual for each event, responding to troubleshooting with technical support, positive customer service skills, and completing a final building report at the end of the shift. -Implemented a new building checklist and event checklist for our team that improved efficiency by 10%.-Adaptable and flexible to immediate work or event changes. Show less

Food Server

• Feb 2017 - Oct 2017

Food Server

• Aug 2016 - Jan 2017

-Acquired and handled financial transactions.-Grew and encouraged positive customer experiences.-Gained leadership, training, and team member skills.