Experience

Zant Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• DevOps Engineer and Junior Developer

  • Apr 2020 - Present



Cybertron (CLX)

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Lead RMA Technician

  • Oct 2019 - Jun 2022



Pixius Communications, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Level 1 IT Technician

  • Jun 2018 - Oct 2018



SNT Media

• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Manager

  • Jul 2016 - Nov 2017

  - Improve customer service experience, create engaged customers and facilitate organic growth - Take ownership of customers’ issues and follow problems through to resolution - Set a clear mission and deploy strategies focused towards that mission - Develop service procedures, policies and standards - Keep accurate records and document customer service actions and discussions - Analyze statistics and compile accurate reports - Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment - Keep ahead of the industry’s developments and apply best practices to areas of improvement - Control resources and utilize assets to achieve qualitative and quantitative targets - Maintain an orderly workflow according to priorities - Managed two external sales groups with a key focus on profitability Show less



High Touch Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Support Technician

  • Mar 2015 - Jul 2016

  Provided over the phone support for employees for Windows based thin clients, Red Hat Linux server administration, phone systems, and network troubleshooting. Provided over the phone support for employees for Windows based thin clients, Red Hat Linux server administration, phone systems, and network troubleshooting.