Trevor Schissel

Help Desk Lead - Security Analyst at St. John's College
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Contact Information
us****@****om
(386) 825-5501
Location
Santa Fe, New Mexico, United States, MX

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Credentials

  • Security +
    CompTIA
    Jun, 2023
    - Oct, 2024

Experience

  • St. John's College
    • United States
    • Higher Education
    • 100 - 200 Employee
    • Help Desk Lead - Security Analyst
      • Jan 2023 - Present

      As the Lead Help Desk - Security Analyst, I am responsible for overseeing and managing the help desk operations for the entire campus. My key responsibilities include hiring, training, and supervising student workers to ensure they provide efficient and effective support to the campus community. Additionally, I coordinate and monitor help desk activities, troubleshoot complex issues, and implement strategies to enhance customer satisfaction and improve overall help desk performance. I also take on the responsibility in maintaining a strong security posture, training users monthly on phishing, run USB phishing campaigns, maintain device security compliance, deploy patches, and review quarantined emails. Show less

  • US itek
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Computer and Network Specialist
      • Mar 2022 - Mar 2023

      As an IT professional at a Managed Service Provider, I provided comprehensive technical support to a diverse clientele, including lawyers, doctors, manufacturers. My responsibilities encompassed monthly server updates, applying Sophos firewall patches, and ensuring optimal system performance and security. By closely collaborating with clients and maintaining a proactive approach, I successfully contributed to the efficient operation and security of their IT infrastructure, while promoting client satisfaction and trust. Show less

  • US Army
    • United States
    • Armed Forces
    • 700 & Above Employee
    • NODAL NETWORK SYSTEMS OPERATOR-MAINTAINER
      • May 2018 - May 2022

      As a System Administrator and Network Specialist, I expertly supervised, installed, operated, and conducted field-level maintenance on advanced IP-based high-speed electronic nodal systems, integrated network control centers, and network management facilities. In addition, I skillfully managed multiplexing and transit-cased subscriber interface equipment, Communications Security (COMSEC) devices, and other state-of-the-art equipment integral to network nodal operations, including Cisco hardware. Leveraging my expertise in satellite communication and experience with Cisco equipment, I adeptly set up, installed, and configured SATCOM across KA, KU, and X bands, tailoring solutions to specific mission requirements. Moreover, I proficiently established and managed both SECRET and Unclassified military networks, capable of supporting over 96 users, thus ensuring seamless communication and operational efficiency in mission-critical environments. Show less

Education

  • Clarusway
    Cyber Security
    2023 - 2023

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