Experience

Insulation Northwest, LLC

• United States
• Construction
• 1 - 100 Employee

• Project Estimator

  • Nov 2022 - Present



Alsco Uniforms

• United States
• Textile Manufacturing
• 700 & Above Employee

• District Manager

  • Apr 2007 - Nov 2022

  Regardless of industry, we're all in the people business. I can only be as successful as the relationships I build, both internally and externally, based on trust, consistency, dependability and accountability. As a district manager overseeing the greater Seattle area, I do my best to foster this environment with my team and customer base. My team is the heartbeat of our organization and I can only achieve through their successes. I develop and motivate my team to be highly productive through ongoing training opportunities, both in group settings and by tailoring my leadership style to suit what best resonates with their unique, individual personalities.We live in a buyer's world, and the rental industry can be difficult to navigate. It is very gratifying to be able to assist our clients by developing creative solutions to troubleshoot the ever changing landscape of their business and budgetary needs. Focal points of customer leadership include service visits/audits, new installs, problem solving, open communication and negotiation.Other duties include but are not limited to:-ensuring all company policies and procedures are followed in my district, including safety and Service SOP.-managing retention and growth by motivating my district in proper product mix, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests, and continued excellent customer relationships.-leading my district to success, communicate changes and policies, oversee route organization, project a professional image and require of the district likewise, and cooperatively working with other departments in the branch.-completing general route responsibilities when necessary. Safely operating a delivery vehicle, following all applicable laws and company policy.



Olive Garden

• Service Manager

  • Jul 2004 - Apr 2007

  Responsible for ensuring 100% Guest Delight, to guests. Focus on the principles of delivering fresh, high quality, Italian food in a comfortable setting. Creating an atmosphere in the restaurant that builds energy, vitality, and fun, generating excellent service ratings and positive word of mouth. Additional responsibilities included:-selecting and retaining highly skilled service-oriented employees; modeling and upholding the Olive Garden principles; motivating and retaining employees by providing ongoing training and development; regularly measuring and evaluating service levels and standards using guest and employee feedback; developing plans for continuous improvement.

• Server Trainer

  • Sep 2003 - Jul 2004

  In addition to serving guests, responsibilities included modeling the behaviors of a successful service member, organizing and implementing server training classes aimed at facilitating the introduction of service principles for new employees. Monitoring progress of new members and placing them based on their particular skill sets to maximize their confidence and abilities.