Experience

MedBridge

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Account Manager

  • May 2023 - Present

  Raleigh-Durham-Chapel Hill Area



Moxey

• United States
• Advertising Services
• 1 - 100 Employee

• Board of Advisors

  • Sep 2022 - Present

  Raleigh-Durham-Chapel Hill Area



Bandwidth Inc.

• United States
• Software Development
• 700 & Above Employee

• Strategic Account Manager

  • Jan 2019 - Feb 2023

  Raleigh-Durham-Chapel Hill Area Responsible for scoping Bandwidth's addressable market, with specialization in the voice, numbers, e911 connectivity, & messaging space. My goal is to bring Bandwidth business solutions to companies looking to strengthen their communication needs.



Telnyx

• United States
• Software Development
• 200 - 300 Employee

• Key Account Manager

  • Jun 2021 - Sep 2021

  Remote Focusing on knowing and growing the Telnyx partnership with our most influential and strategic accounts offering new avenues to enrich their customer experience and product portfolios.



Oracle Bronto

• Account Manager

  • May 2017 - Jan 2019

  Durham, North Carolina -Serve as the primary business point of contact and internal advocate for over 100 clients. Build client relationships at all levels of an organization to retain business and maintain customer satisfaction. -Negotiate annual renewal contracts, proactively reach out to customers to inform of new product features and updates, up-sell and cross-sell Bronto’s professional services, renegotiate contracts to expand annual revenue and commitment. -Organize and manage services and projects for… Show more -Serve as the primary business point of contact and internal advocate for over 100 clients. Build client relationships at all levels of an organization to retain business and maintain customer satisfaction. -Negotiate annual renewal contracts, proactively reach out to customers to inform of new product features and updates, up-sell and cross-sell Bronto’s professional services, renegotiate contracts to expand annual revenue and commitment. -Organize and manage services and projects for the client, as well as troubleshooting or escalation of technical, integration and support issues. -Use of Netsuite CRM tool to build reporting and prospect for opportunities for growth in my current customer base -Leverage Bronto's extensive partner network to solution client's needs to implement new campaigns & initiatives Show less



Oracle + Bronto

• Sales Operations Analyst

  • Nov 2015 - May 2017

  Durham, North Carolina Previous parent company, NetSuite was acquired in 2016 -Managed & implemented revised sales territories effecting updates on over 50,000 records -Evaluate and implement sales enablement tools for the sales organization -moved excel based forecasting into netsuite with company based customizations -Recipient of SVP award for outstanding sales support -Develop business processes, customization, scripting within the Netsuite CRM. -Build saved searches to offer up targeted… Show more Previous parent company, NetSuite was acquired in 2016 -Managed & implemented revised sales territories effecting updates on over 50,000 records -Evaluate and implement sales enablement tools for the sales organization -moved excel based forecasting into netsuite with company based customizations -Recipient of SVP award for outstanding sales support -Develop business processes, customization, scripting within the Netsuite CRM. -Build saved searches to offer up targeted prospecting and customized data analytics -Cross functional role that works with parent company system engineers, internal marketing teams, and all sales teams. Show less



Cree

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Sales Operations Manager

  • Aug 2013 - Nov 2015

  Raleigh-Durham, North Carolina Area *Generated daily reports by converting order and edi feeds into functional data to convey shipment schedules, sales, and customer requested dates *Created new daily reporting to provide sales team sell thru, order rate, revenue dollars day over day, and compliance metrics *Traveled to customer warehouses to determine why receiving issues exist and where Cree can improve from a logistics/order fulfillment execution perspective Aid in creating a framework for a new warehouse management… Show more *Generated daily reports by converting order and edi feeds into functional data to convey shipment schedules, sales, and customer requested dates *Created new daily reporting to provide sales team sell thru, order rate, revenue dollars day over day, and compliance metrics *Traveled to customer warehouses to determine why receiving issues exist and where Cree can improve from a logistics/order fulfillment execution perspective Aid in creating a framework for a new warehouse management system for our bulb division *Cross functioned daily with Sales, Operations, Planning, Merchandising and Marketing teams both within Consumer and Commercial bulb divisions *Responsible for maintaining and generating new and existing products within Home Depot’s Item Database Manager (IDM) *Customer service and operations contact for the largest home improvement big box retailer (Home Depot), largest e-commerce retailer (Amazon), and several large utility retailers in the country--which includes taking direct calls from buyers, merchandisers, logistics supervisors, and store managers/associates *Worked with Account managers daily to discuss sales opportunities, promotions; as well as review shortfalls where sales isn’t meeting forecast. (on SKU by SKU basis) *liaised with internal and external auditors to detail operational processes both internally and externally *Initiated internal IT enhancement to create a sales and compliance metric dashboard to provide operational and sells information efficiencies *Created product reference guides for accounting, commercial sales/marketing, and external customers to provide easy-to-read model to SKU relationships/specs/cost/price sheets Show less



Credit Suisse

• Switzerland
• Banking
• 700 & Above Employee

• Operations analyst-cash settlements

  • Jun 2011 - Aug 2013

  Operations Analyst – Team Lead (January 2013- August 2013) *Developed new training protocols for our Operations Analyst department *Improve team’s operational efficiency, enabling greater managerial visibility *Expanded team’s responsibilities and capabilities, via greater efficiency *Improved customer service quality by enabling more quality-care time *Looked to as a cross-team leader, in assisting our Derivatives and Auditing roles Operations Analyst (June 2011 –… Show more Operations Analyst – Team Lead (January 2013- August 2013) *Developed new training protocols for our Operations Analyst department *Improve team’s operational efficiency, enabling greater managerial visibility *Expanded team’s responsibilities and capabilities, via greater efficiency *Improved customer service quality by enabling more quality-care time *Looked to as a cross-team leader, in assisting our Derivatives and Auditing roles Operations Analyst (June 2011 – December 2012) *Provided reporting and break resolution to senior site managers *Solve customer issues involving cash reconciliation and overall account coverage *Regularly communicated with Agent Banks, resolving questions on payments and fees *Lead training of new team based in Poland; cash processing, inquiry resolution and controls operations Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Lead Teller

  • Apr 2010 - Jul 2012

  Lead Teller; Cary, NC (February 2011 – June 2011) *Supervised a variety of operations; Control, Customer Service and Sales Referrals *Responsible for ATM Reconciliation, Cash Ordering, and maintaining consignment items *Received 100% customer satisfaction rating for 5 consecutive months *Known for ability to complete back-office research quickly and reliably *Accurately executed processes within a high-volume, multi-task oriented environment Teller; Chapel Hill, NC (March… Show more Lead Teller; Cary, NC (February 2011 – June 2011) *Supervised a variety of operations; Control, Customer Service and Sales Referrals *Responsible for ATM Reconciliation, Cash Ordering, and maintaining consignment items *Received 100% customer satisfaction rating for 5 consecutive months *Known for ability to complete back-office research quickly and reliably *Accurately executed processes within a high-volume, multi-task oriented environment Teller; Chapel Hill, NC (March 2010 – February 2011) *Assisted customers in daily banking transactions *Delivered exceptional customer service and was quickly promoted Show less