Experience

Redwood Trust, Inc.

• United States
• Financial Services
• 100 - 200 Employee

• Sr. IT Support Specialist

  • Aug 2020 - Present

• Helpdesk Analyst

  • May 2014 - Aug 2020



Redwood Trust, Inc.

• United States
• Financial Services
• 100 - 200 Employee

• IT Contractor

  • May 2013 - 2014



The Fountain Group @ Diageo Wines and Estates

• United States

• Technical Analyst/Engineer - Junior

  • May 2011 - Apr 2013

  - Managed Global Service Desk queues with a passion to assist users and do whatever it takes to provide them with exceptional support. - Managed software processing of all new and existing employee hardware and software requirements throughout the Western U.S. and Canada. - Assisted local user communities with emergent hardware and software issues as required. - Managed Global Service Desk queues with a passion to assist users and do whatever it takes to provide them with exceptional support. - Managed software processing of all new and existing employee hardware and software requirements throughout the Western U.S. and Canada. - Assisted local user communities with emergent hardware and software issues as required.



DeVry University

• United States
• Higher Education
• 700 & Above Employee

• Tutor

  • May 2010 - Feb 2011

  - Responsible for tutoring in various subjects including English, English as a 2nd language, and Math. - Assisted several students in passing entrance exams and gaining admission to University. - Responsible for opening and closing of the Campus Tutoring Center. - Responsible for tutoring in various subjects including English, English as a 2nd language, and Math. - Assisted several students in passing entrance exams and gaining admission to University. - Responsible for opening and closing of the Campus Tutoring Center.



California State University, Monterey Bay

• United States
• Higher Education
• 700 & Above Employee

• Service Desk Technician

  • 2008 - 2009

  - Provided excellent customer support and technical assistance to a wide variety of user communities, including Professors, faculty, administrative staff and students. - Responsible for inventory control and management of high value computer, audio video and lighting equipment. Maintained a detailed log of technical issues - Troubleshooting of hardware and software issues was handled in a timely and friendly manner. - Taught proper equipment care and usage. - Provided excellent customer support and technical assistance to a wide variety of user communities, including Professors, faculty, administrative staff and students. - Responsible for inventory control and management of high value computer, audio video and lighting equipment. Maintained a detailed log of technical issues - Troubleshooting of hardware and software issues was handled in a timely and friendly manner. - Taught proper equipment care and usage.