Experience

Menchie's Frozen Yogurt

• United States
• Restaurants
• 400 - 500 Employee

• Franchise Relations Leader

  • Mar 2019 - Present

  -Responsible for 70+ franchises and 80+ developing franchises, conducting daily correspondence via phone and email. -Ownership of master sheet of metadata for all stores in the United States. Respond to ad hoc client list requests/updates. -Educate and drive participation in 10+ national programs and initiatives including App, Food Delivery, and new products. -Resolve all franchisee and customer issues, including issues regarding distribution, inventory and national programs. -Provide administrative support for the Head of Franchise Relations, such as scheduling interdepartmental meetings. -Deliver company-wide emails on behalf of headquarters & Franchise Relations. Show less



Law Offices of Tamila Jensen

• Granada Hills, CA

• Administrative Clerk

  • Sep 2018 - Mar 2019

  -Retrieved records and assisted attorneys in information discovery and updates. -Recorded updates and issues relating to legal developments for cases both open and closed. -Responsible for organization of firm’s physical and digital records. -Retrieved records and assisted attorneys in information discovery and updates. -Recorded updates and issues relating to legal developments for cases both open and closed. -Responsible for organization of firm’s physical and digital records.



HopSkipDrive

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Live Operatives Agent ("RideWatch")

  • Oct 2015 - Aug 2018

  -Monitored the progress of 180 daily rides, ensuring the safe transport and delivery of under-age riders in real-time. -Contacted drivers regarding late arrivals/pickups/dropoffs while updating parents and riders on driver/trip status. -Coordinated with parents, riders, and drivers to edit rides, replace drivers, etc using ZenDesk & telecommunications. -Assign RideWatch staff to monitor each scheduled ride for the next day, coordinating shift breaks and staff coverage. -Collected user journey feedback to relay to Operations and Development teams for later product improvements. Show less



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Administrative Specialist, Accounts Payable

  • Feb 2012 - Aug 2015

  -Manually inputted monthly, weekly and contractual invoices and receipts for approval and scheduled payment.-Worked with 3rd party vendors and clients to ensure precise stipulations of contracts were met.-Provided professional updates to external vendors and internal department heads regarding payment requests and provisions.

• Mobile Redemption Agent

  • Aug 2011 - Feb 2012

  -Repurposed, catalogued and shipped hardware to clients for innovative implementation of mobile marketplace redemption.-Interacted with merchants and sales reps in real-time through Google and Salesforce software for pain point collection.-Resolution of software and client based troubleshoots and relay of said incidents to department head for product improvement.



Chicago Shakespeare Theater

• United States
• Performing Arts
• 1 - 100 Employee

• Accounting Assistant

  • Jun 2010 - Jan 2011

  -Manually inputted monthly, weekly and contractual invoices and receipts for approval and scheduled payment. -Drafted/Analyzed expense reports and suggested courses of action based on data-driven budgetary trends -Manually inputted monthly, weekly and contractual invoices and receipts for approval and scheduled payment. -Drafted/Analyzed expense reports and suggested courses of action based on data-driven budgetary trends



PeopleScout

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Recruiter

  • Dec 2009 - Jun 2010

  -Conducted interviews to determine potential of countless employment candidates for multiple Fortune 500 companies. -Non-stop real-time interaction with applicants in fast-paced, administrative environment. -Conducted interviews to determine potential of countless employment candidates for multiple Fortune 500 companies. -Non-stop real-time interaction with applicants in fast-paced, administrative environment.