Experience

Workzone

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Director of Training and Support

  • Apr 2017 - Present

  Oversees a team of Product Specialists to offer our customers engaging web-based training and support interactions and to assist new customers through the onboarding process, as well as assisting the Sales team with product demonstrations. Also oversees the creation and updating of video and text-based support materials as well as educational webinars. Helps create and manage key reports for leadership.

• Customer Success Manager

  • Feb 2014 - Apr 2017

  Managed the customer relationship by managing the onboarding process, engaging in strategic conversations, offering web-based training, and handling support interactions via phone and email. Played a part in the creation/upkeep of video tutorials. Also assisted the Sales team in offering product demonstrations.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Lead Creative

  • Nov 2010 - Feb 2014

  Oversaw a team of eight trainers in an Apple Retail Store. Managed the team schedule, provided training and feedback to the training team, helped grow and develop upcoming trainers, and helped to innovate the training role within the store. Also provided customer training on Apple hardware and software.

• Creative

  • Mar 2008 - Nov 2010

  Facilitated customer training on Apple products and software. Also facilitated employee training to new employees, new technicians, and new and existing trainers.

• Specialist

  • Oct 2007 - Mar 2008

  Sold Apple products in a retail setting by providing customize solutions to fit the customers specific needs.