Experience

Planixs

• Information Technology & Services
• 1 - 100 Employee

• Business Analyst

  • Jun 2019 - Present



First Central

• United Kingdom
• Insurance
• 700 & Above Employee

• Technical Business Analyst

  • Jun 2016 - Jun 2019

  Working alongside another BA, Architects and Developers to design and build a new Claim system using User Stories, Use Cases and Mockups in an Agile environmentSole Tech BA working on a variety of projects to cut costs and prevent leakages including:o Interfacing with a major hire car companyo Identifying and documenting the required changes for a replacement ancillary supplier Various minor spin-off / side projects and introduced BDD (Given/When/Then) methodsDocumentation in ConfluenceClaim Business Rules SMELiaising with the business primarily via the Business Change teamClosely worked with developers in both Guernsey and Poland



The Senator Group

• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 200 - 300 Employee

• Business System Analyst

  • Jul 2015 - Jun 2016

  Working as a sole analyst I was responsible for writing User Stories for improvements and fixes to the in-house bespoke MRP packageRequirements gathering through interviews and workshops and handled on JiraHelped to introduce Agile working and Acceptance Criteria to the businessConducted preliminary requirements gathering (discovery) for a new ERP solution Working as a sole analyst I was responsible for writing User Stories for improvements and fixes to the in-house bespoke MRP packageRequirements gathering through interviews and workshops and handled on JiraHelped to introduce Agile working and Acceptance Criteria to the businessConducted preliminary requirements gathering (discovery) for a new ERP solution



Swinton Group

• United Kingdom
• Insurance
• 700 & Above Employee

• Senior Business System Analyst

  • Oct 2012 - Jul 2015

  Working on the Web Projects team I was involved with implementing changes to the public facing Quote and Buy sites, web services and Call Centre based Sales Exec applications – Work examples:o Major overhaul and rework of existing sites to ensure FCA complianceo Decommissioning of alternative brands and merging with Swintono Extension of existing document management facilities to alternative productsWorking with stakeholders I was involved in writing Business Requirement Definitions and User StoriesRequirements were elicited via project workshopsWorked closely with Developers and Testers (3 Amigos) using Acceptance Criteria

• Business Analyst

  • May 2010 - Oct 2012

  Working on the Web Support team I was an integral part of a team which analysed defects reported against the public facing Quote and Buy sites and Call Centre based Sales Exec applicationsWrote functional specs and worked with developers to resolve the issuesTested defect fixes in the monthly release cycleCo-ordinated launches of new Insurance Products onlineCo-ordinated launches of Swinton products on comparison sites Mapped out and documented team processes to enable quick assimilation for new staff membersDesigned new internal tools to aid in the analysis and resolution of defectsWas given responsibility of running the team which consisted of 2 permanent and 4 contract staff as well as myself



HeidelbergCement Northern Europe

• Sweden
• Wholesale Building Materials
• 1 - 100 Employee

• Business Analyst

  • Jan 2007 - Mar 2010

  Full project lifecycle to capture requirements, specify, build, test and deploy a new Sales Order Processing system for SRM, a company in the Heidelberg Cement GroupGathered requirements for SRM’s Sales Order Processing & Logistics System by way of workshops and interviews. Authored specifications for each of the modules before handing over to the development team which I also leadSpecifications included UML Activity and Use Case DiagramsDesigned and specified an application to generate, manage and present data required by the Environment Agency under Hazardous Waste RegulationsPlanned and oversaw Extract, Transform and Load (ETL) from legacy Sales Order Processing system to new Sales Order Processing and Logistics systemDesigned and specified Interfaces between both legacy and new systemsFacilitated UAT workshops and documented any subsequent defectsImplemented system roll-out to a minimum of disruption to the businessManaged and prioritised product backlog & defect listGathered requirements and authored specifications for a Lab Information Management System (LIMS)Support of legacy business applications for SRMImplemented a Change Management ProcedureSupported the Pivotal CRM Application software patches and licensingManaged SRM Servers (File / Print, Citrix, Standalone Applications)Liaised with 3rd Party Suppliers to develop and support a bespoke ERP solution



Solvent Resource Management Limited

• Chemical Manufacturing
• 1 - 100 Employee

• IT Manager

  • Apr 2003 - Dec 2006

  Development and support of legacy Sales Order Processing application in Paradox and SQLRequirements capture and analysis for further system developmentsDesigned, developed and managed an IT Helpdesk ApplicationManaged support of File / Print, Citrix and Standalone Application Servers to ensure high availability of Mission Critical applicationsManaged and engaged in desktop support for 150 users over 7 sites with Windows, MS Office, Outlook etc.Implemented Remote Access tools for ease of support of sitesLiaised with 3rd Party Suppliers and colleagues in Sweden, Czech Republic and GermanyPlanned and implemented a migration from Novell Netware to Windows across 7 sitesManaged the IT Budget for the Knottingley siteManaged user training

• IT Co-ordinator

  • Aug 1992 - Apr 2003

  Involved in the initial requirements capture for a new Sales Order Processing systemDesigned and programmed the SOP system in ParadoxRequirements capture and analysis for further system developmentsBuild, test, delivery of further developmentsPlanned and implemented a structured cabling system with a Novell Netware networkDesktop support for 150 users over 7 sites with Windows, MS Office, Outlook etc