Experience

Hennessy Automobile Companies

• United States
• Automotive
• 100 - 200 Employee

• IT Support Team Lead

  • Jan 2017 - Present



DeKalb Medical

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Field Services Technician

  • Jul 2015 - Dec 2016

  -Conduct IT technical support for DeKalb Medical -Respond to low and urgent request in the hospital with a proficient resolution.-Manage IT services for 14 assigned Physician sites off campus.-Assist in setting up new Physician practices from an IT standpoint.-Assist team members with projects and complex issues within the hospital.-Provide the highest level of support to make sure the Doctors, Nurses and other staff members are able to care for patients proficiently with the use of our technology within the hospital.



Milner, Inc.

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Helpdesk Engineer

  • Jun 2014 - Jun 2015

  -Providing a high level of remote desktop support services for end users with high ticket volume.-Utilizing remote tools to resolve multiple end users requests at once-Recognizing and understanding how to troubleshoot many different hardware/software platforms quickly-Providing excellent customer service to all end users ensuring them the issue will be resolved -Monitoring alerts for the desktops and servers that to ensure they are a high performance state-Managing Terminal Server users and Remote Desktop Application users



Teavana

• United States
• Retail
• 300 - 400 Employee

• Helpdesk Support

  • Oct 2013 - Jun 2014

  -Providing technical support to 380 Teavana Brand retail stores. -Monitor daily help desk incident reports to identify emerging trends and issues. -Perform detailed root-cause analysis to determine sources of chronic issues.-Using Service Desk systems to track and monitor each retail stores current status of issues.-Providing proficient and steady service was most important to insure the stores were functioning at a high level of technology every day. -Providing technical support to 380 Teavana Brand retail stores. -Monitor daily help desk incident reports to identify emerging trends and issues. -Perform detailed root-cause analysis to determine sources of chronic issues.-Using Service Desk systems to track and monitor each retail stores current status of issues.-Providing proficient and steady service was most important to insure the stores were functioning at a high level of technology every day.



EZ Prints

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Desktop Support Technician

  • Mar 2012 - Oct 2013

  - Deploy multiple desktop and laptop hardware configurations.- Troubleshoot WAN/LAN issues reported by end users.- Active Directory users and computers administrating - Intricate knowledge of Dell Optiplex desktops and Dell Latitude Laptops.- Proficient in hardware diagnostic and repair on multiple hardware platforms pertaining to desktops, laptops and servers.- Ricoh printer management and repairs. - Deploy multiple desktop and laptop hardware configurations.- Troubleshoot WAN/LAN issues reported by end users.- Active Directory users and computers administrating - Intricate knowledge of Dell Optiplex desktops and Dell Latitude Laptops.- Proficient in hardware diagnostic and repair on multiple hardware platforms pertaining to desktops, laptops and servers.- Ricoh printer management and repairs.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Logistics(92Y)

  • Sep 2007 - Sep 2013

  Maintained supply and Inventory/property control for a Communications and Information Systems Signal Communications Unit with more than 800+ personnel assigned. Deployed to Baghdad, Iraq for 12 consecutive months in support of Operation Iraqi Freedom during the transition period from Multi-National Force-Iraq to United States Forces-Iraq. -Maintaining property book keeping-Precise Inventory Control -PBUSE-Army Logistics Maintained supply and Inventory/property control for a Communications and Information Systems Signal Communications Unit with more than 800+ personnel assigned. Deployed to Baghdad, Iraq for 12 consecutive months in support of Operation Iraqi Freedom during the transition period from Multi-National Force-Iraq to United States Forces-Iraq. -Maintaining property book keeping-Precise Inventory Control -PBUSE-Army Logistics