Experience

Growth2Success

• United States
• Data Infrastructure and Analytics
• 1 - 100 Employee

• Strategy and Operations Manager

  • Aug 2021 - Present

  Miami, Florida, United States About the company: AlwaysBeRecruiting is a professional services firm focused on providing recruiting-based lead generation and consulting solutions to companies within the door-to-door sales space - Optimize client fulfillment by creating +100 automations in Zapier, developing +30 SOPs, and integrating 7 softwares, enabling the company to scale from 2 clients to +30 and reduce man-hours needed per client by 50% - Institute an omni-channel outreach campaign across email… Show more About the company: AlwaysBeRecruiting is a professional services firm focused on providing recruiting-based lead generation and consulting solutions to companies within the door-to-door sales space - Optimize client fulfillment by creating +100 automations in Zapier, developing +30 SOPs, and integrating 7 softwares, enabling the company to scale from 2 clients to +30 and reduce man-hours needed per client by 50% - Institute an omni-channel outreach campaign across email, LinkedIn, and Instagram to generate qualified appointments for the business, leading to +40 sales demos booked per month - Redesign the client onboarding process by constructing an onboarding survey, +10 automations, and a current state assessment, leading to a to decrease client onboarding completion time by 80% - Develop a relational database in Airtable to actively store, track, and standardize client and internal data, leading to the creation of KPI reporting dashboards, a client onboarding tracker, and an automated SDR commission calculator - Hire, train, and lead a team of 11 operations employees by giving constructive feedback and taking a ‘client first’ approach, leading to a reduction of client issue turnaround time by 72% and number of total issues opened by 31% - Build a process to automate and delegate a four step virtual assistant interview process that includes initial screening, case study, and two rounds of interviews, resulting in increasing the team’s size by 43% (from 30 to 43) - Enhance the client experience by creating a current and future state customer journey, leading to the incorporation of automated weekly reports, monthly support calls, 24/7 communication channels, and access to free resources Show less



KPMG

• Brazil
• Construction

• Management Consulting Associate - Customer Solutions

  • Jan 2019 - Aug 2021

  New York, New York Worked in KPMG's Customer Solutions Advisory practice consulting Fortune 500 clients to improve their sales, marketing, and customer service strategies and operations. Selected project experience: - Composed a survey taken by 2000+ current and past customers of an athletic club and analyzed outcomes, resulting in recommendations to improve customer experience and align marketing spend to preferred customer channels - Helped develop 8 business cases focused on optimizing a… Show more Worked in KPMG's Customer Solutions Advisory practice consulting Fortune 500 clients to improve their sales, marketing, and customer service strategies and operations. Selected project experience: - Composed a survey taken by 2000+ current and past customers of an athletic club and analyzed outcomes, resulting in recommendations to improve customer experience and align marketing spend to preferred customer channels - Helped develop 8 business cases focused on optimizing a transportation brokerage’s future sales performance and created a prioritization matrix in Tableau that quantified each case's overall value - Lead business process reengineering (BPR) efforts for a Fortune 50 healthcare client to migrate off legacy systems and adopt a custom designed workflow tool, resulting in savings of $500k and reduction in turnaround time by ~33% Show less



NOBLE Capital Markets

• Capital Markets
• 1 - 100 Employee

• Investment Banking Fall Analyst

  • Sep 2018 - Dec 2018

  Boca Raton, Florida Natural Resources, Shipping, and TMT



FSU Consulting Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Managing Partner

  • Mar 2016 - May 2018

  Tallahassee, Florida Area Led a pro bono consulting group comprised of 12 top Florida State University College of Business students that advised regional businesses on strategy and operations



Glanbia Performance Nutrition (GPN)

• United States
• Food and Beverage Services
• 700 & Above Employee

• Summer Strategy Analyst

  • Jun 2017 - Aug 2017

  Greater Chicago Area E-commerce Strategy