Experience

ITA Group, Inc.

• United States
• Advertising Services
• 500 - 600 Employee

• Supervisor (Client Technology)

  • Mar 2021 - Present

  Manage Development Support, Production Support and Technology Debt teams for Recognition, Incentives, Awards and Events business applications. Responsible for providing leadership, standing up and stabilizing teams, implementing agile methodologies and improving overall client experience. • Oversee resource management and development of FTE and contractor staff. • Ensure team adherence to methodology, process, best practices, and tool usage requirements. • Stood up and managed a new Technology Debt and Support team for the organization. • Managed the implementation of a new system monitoring tool, Application Dynamics, across the technology organization to help improve system performance and issue recognition to improve client experience. • Management philosophy: mutual respect, empowering the individual, fostering an environment of open-door policy. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Technology Manager

  • Dec 2013 - Jan 2021

  Supported QA project delivery for Home Lending and Mortgage Servicing business applications. Responsible for providing leadership, test planning and test coordination across multiple technology teams.• Provided leadership to a 25-30 person high volume (20-25 projects/month) test coordination team driving high performance to maximize operations. • Oversaw resource management and development of FTE and contractor staff.• Ensured team adherence to SDLC methodology, process, best practices, and tool usage consistency.• Supported organizational transformation from Waterfall to Agile and Project to Product focus.• Team provided unique test coordination / test project management support across Wells Fargo technology.• Management philosophy: mutual respect, empowering the individual, fostering an environment of open-door policy.• 2018 Top Performer Award recipient. Show less

• Test Coordinator

  • Dec 2002 - Dec 2013

  Coordinated and facilitated program and project level testing for all test phases, impacted systems, and testing teams.• Supported 77 systems, 100+ test teams and hundreds of resources for a single project.• Partnered with line of business teams, application teams, project managers, vendors, and others to coordinate test planning, execution, and communication activities across initiatives to increase process improvement. • Managed multiple projects simultaneously while interacting with various stakeholders.• Oversaw defect management, test status reporting, testing risk and issue identification/escalation/mitigation.• Created and owned the following project level testing deliverables: Test Strategy, Test Plan, Traceability Matrix, Test Script Wrapper, Test Status Report, Final Test Results Summary.• Supported Home Lending and Mortgage Servicing lines of business predominantly, with regular LOB crossover impacts.• Certified Software Test Professional (CSTP).• Recipient of multiple Gold Coin Awards. Show less

• Lending Officer

  • Feb 2000 - Dec 2002

• Credit Analyst

  • Aug 1999 - Feb 2000