Sr. Parts & Service Manager

• Aug 2020 - Present

Regional Service Manager

• Sep 2016 - Aug 2020

Responsible for addressing customer needs to factory level. Needs that arise may include Parts, warranty, Technician training, or general service and repair solutions. Addressing these needs in a timely manner in crucial in the fast paced construction market. Factory level technician training is important in this market to prevent machine down time and increase reliability. Technician training includes machine overview, theory of operation, hydraulic and electric operating system and the correlation between. The most effective tool in training is applying the knowledge in a hands on application and using the skills learned to properly and efficiently diagnose the fault.

Service technician

• Apr 2016 - Sep 2016

Diagnose and troubleshoot a variety of agriculture equipment. Proper diagnosis was successful due to the use of electrical and hydraulic schematics and computer diagnosing software. After diagnosing, repairing problems in an efficient manner was key in preventing customer downtime. systems on equipment included hydraulic and pneumatic, diesel and gas engines, transmission, 12/24 volts DC, air conditioning, suspension and powertrain, GPS, body and engine control modules. Before, during and after repair communication was important to both company and customers. This eliminated any and all gray area and kept all parties informed of repairs needed and made. During times of year, customer in the agriculture industry have very little time for down equipment due to following weather patterns. Diagnosing and conducting any and all repairs properly resulted in greater productivity on both sides.

Field Service Technician

• Apr 2013 - Apr 2016

responsible for the proper operation of various pieces of equipment to perform Hydraulic Fracturing jobs. Ensuring that any repairs were completed in a timely manner to prevent down time. these responsibilities included on site preventative and corrective maintenance and repairs. this required time and asset management to perform task efficiently to allow team to be productive and prevent loss time. Equipment included but no limited to tractor and trailer units required to meet DOT regulations, various sizes Tier 4 and Tier 4 final Caterpillar and Cummins industrial engines fitted in pumping, blending and conveying systems. Run time was successful due to proper engine diagnostic with manufacture software.

Machinist Mate/Submarine Mechanic

• Aug 2008 - Jan 2013

perform preventative and corrective maintenance of various shipboard equipment including but not limited to Diesel engines, hydraulic, pneumatic, refrigeration, atmosphere control and seawater systems.System data logging and monitoring was crucial in war time. This allowed the ship and team to meet goals and missions because the operation of the ship was 100%. Training was most important task I had set before me. Training co-workers on the proper operation of systems was crucial in the event of void in the role. Developing training programs in order to properly cover all important system on board was successful due to the having to maintain and repair systems as a role and duties in my job title.