Experience

PrimeGov (By Rock Solid Technology)

• United States
• Government Administration
• 1 - 100 Employee

• Implementation Specialist

  • Apr 2021 - Present



Self-Employed

• Los Angeles County, California, United States

• Project Management Consultant

  • Jan 2020 - Apr 2021

  • Review and audit maintenance and support contracts for local non-profit companies including both software and data centers. Providing executive reports and recommendations on areas of concern. Assisted in process to replace and improve existing support staff by implementing additional training, new contract staff and at times recommending replacing staff. • Managed complete website design projects from business process review to implementation. • Managed several asset tracking projects to improve business’ ability to provide a better idea of existing infrastructure age and replacement needs. Show less



City of Anaheim

• United States
• Government Administration
• 700 & Above Employee

• Information Technology Services Manager

  • Jan 2009 - Mar 2019

  • Manage an annual budget of $16 million that encompasses the support and maintenance of all network hardware (including cabling and software), over 1,000 applications, 3,000 end user computing devices, 2,000 cell phones and other mobile devices, citywide telephone system containing over 3,500 phones and 53 buildings. Maintain city security systems including all city firewalls, all network related endpoints and also managing access control systems and video surveillance systems covering 53 buildings citywide. • Collaborate with key stakeholders at executive level to ensure current support needs are documented and managed to contracted SLA’s, and to forecast future needs based on upcoming projects, budgetary constraints and staffing changes. Maximize funding and resources from local, state, federal sources and grants to utilize towards multitude of technology projects. • Lead the organization on innovative technology initiatives and ideas, including creative marketing, outreach and collaboration to address business issues and opportunities. Promote the initiatives while building relationships with community and other agencies. Provide professional presentations to all levels of government, agencies, organizations and groups with political acumen. Securing private/public partnerships and resources achieving results while thinking to the future with short- and long-term planning. Show less

• Assistant Information Services Manager

  • Dec 2006 - Jan 2009

  • Successfully manage and monitor revenues and expenditures for approx. $7.5 million of the IT Division (applications and support), including multiple special funds such as Sanitation, Utilities and General Funds. • Manage the citywide IT contract focusing on Software and customer support for all enterprise software systems including access control, video surveillance, city financial system, budget, human resource systems and citywide permitting system. Managed 36 contract staff to support and maintain those systems, an onsite help desk call center, and desktop specialists to manage 3,000 desktops and laptops. • Negotiated contractual agreements for the city, including the multiple extensions and enhancements to the citywide IT support contract. • Grew city IT budget by effectively working with departments to consolidate isolated projects and systems to a more centralized, redundant system, reducing overall city costs and improving productivity. • Created short and long-range action plans to address a wide variety of technology needs such as website redesign, enterprise software changes and Police Cameras in the park project. • Provided professional presentations on a number of agenda items and drafted staff reports at Budgetary Advisory Council, Planning Commission and City Council meetings. • Directed public relations, media relations and crisis communications with PIO including drafting of press releases on high profile projects, programs and issues. • Implemented multiple Process Improvement Initiatives including the following: • Streamlined IT inventory to allow easy access to all departments to view their assets including replacement times and suggested replacement options to improve budgetary knowledge and transparency. • Led the effort to automate and create a paperless records system improving transparency of documents and information available online. Streamlined internal structural roles, relationships and responsibilities. Show less



City of Anaheim

• United States
• Government Administration
• 700 & Above Employee

• System Analyst

  • Apr 2002 - Aug 2006

  • Managed city-wide permitting system. • Upgraded legacy Community Services recreation class reservation system to an online/mobile friendly system. • Migrated Fire Life and Safety Inspection Program to citywide permitting system creating improved communication between Planning and Fire regarding life and safety issues on all city businesses. • Point of contact for all tier 3 support questions for enterprise software systems listed above. • Involved in procurement process for all new/upgraded software systems. Show less



Tidemark

• United States
• Software Development
• 1 - 100 Employee

• Implementation Specialist

  • Jan 1998 - Apr 2002

  • Installed and customized software aimed at automating city business processes including permitting, inspections and licensing processes to reduce customer wait times and provide transparency to the customer and management. • Collaborated with multiple customers at one time, presented RFP response to executive boards. • Installed and customized software aimed at automating city business processes including permitting, inspections and licensing processes to reduce customer wait times and provide transparency to the customer and management. • Collaborated with multiple customers at one time, presented RFP response to executive boards.