Technical Project Manager

• Jan 2023 - Present

IT Product Manager

• Jul 2022 - Feb 2023

Created and maintained Enterprise's Affiliate GRC program through existing and new processes by unifying and motivating peers and stakeholders across various teams to deliver a solution supporting the business' needs, meeting business and customer goals, and ensuring security across the organization. • Initiated and fostered relationships with senior leaders, department heads, operational teams, and core support teams as well as communicated strategy and functionality to senior leadership, operational stakeholders, product management, and IT teams. • Facilitated meetings and analysis focused on assessing current state, identified strategic opportunities, and outlined potential impact of new initiatives. Show less

Project Manager

• May 2021 - Jul 2022

Delivered innovative ideas, solutions, and services to simplify people’s lives and guide them on their digital transformation journey. • Provided project management, quality analyst, and business analyst process oversight to build a digital onboarding platform for seamless account migration. • Coached multiple Scrum teams to deliver best-in-class value for clients ensuring cost reduction, process efficiency, and application optimization. Delivered innovative ideas, solutions, and services to simplify people’s lives and guide them on their digital transformation journey. • Provided project management, quality analyst, and business analyst process oversight to build a digital onboarding platform for seamless account migration. • Coached multiple Scrum teams to deliver best-in-class value for clients ensuring cost reduction, process efficiency, and application optimization.

IT Project Manager

• Dec 2018 - Mar 2021

Worked with Stakeholders to define project requirements - scope, timeline, budget, and resources. Defined and managed project plans, team meetings, and stakeholder relationships.• Identified, prioritized, and mitigated project risks and issues, minimizing business disruption.• Tracked project status, timeline, and resources, communicating status to project stakeholders. • Top-tier Projects Delivered: º Network Segmentation and Remote Access ($1M) º Multi-Factor Authentication ($250K)º Amcor Network Integration ($1M) º Cyber Security Strategy ($500K) º SOX Compliance ($1M) º O365 Tenant Consolidation ($1.5M)º Active Directory Consolidation ($2M+) Show less

IT Security Operations Analyst/Project Manager

• Sep 2017 - Dec 2018

Identified, secured, and isolated threats to protect global digital assets from unauthorized access, both online and on premise.• Segregated manufacturing network to reduce risk to manufacturing equipment by isolating devices to required business services and deploying a global vendor remote-access solution.• Taught employees how to respond to potential risks to improve cyber security posture by analyzing phishing attempts and monitoring device compromises.

IT Service Desk Analyst

• Jun 2017 - Sep 2017

Provided best-in-class front-line technical support and incident triage for internal IT customers. Interfaced via phone, email, and live chat to ensure first-call resolution, incident reduction, and improved customer satisfaction.• Updated job aids and knowledge articles, enabling customer-facing self-service consumption.• Used enterprise ITSM software, logging incidents and requests with concise information of the issue or request, along with fulfillment and resolution details.

IT Applications Intern

• May 2016 - Jun 2017

Provided detailed business analysis by outlining problems, opportunities, and solutions in the Applications function.• Created IT – Applications Department SharePoint site which enabled cross-functional collaboration among peers and provided a project repository for visibility among the departments.• Set up enterprise configuration management database to access critical information quickly.

IT Consultant

• May 2015 - Aug 2015

Delivered technical support, cabling and securing area business to ensure PCI compliance. • Advised clients how to use information technology, helping meet business objectives, drive value, and overcome problems. • Improved structure and efficiency of IT systems by working with business owners to reduce bottlenecks and secure critical assets. Delivered technical support, cabling and securing area business to ensure PCI compliance. • Advised clients how to use information technology, helping meet business objectives, drive value, and overcome problems. • Improved structure and efficiency of IT systems by working with business owners to reduce bottlenecks and secure critical assets.

IT/Support Intern

• Jun 2014 - Aug 2014

Provided technical support for staff and provided website support for automotive dealerships. • Diagnosed computer problems, monitored computer systems, installed software, and performed diagnostic tests on equipment and programs, ensuring operational excellence. • Provided customer operational and technical support for automotive dealerships via telephone and email, including answering questions, investigating and resolving technical problems, and executing necessary changes to maintain or build a website’s functionality. Show less