Trevor Anderson
Senior Vice President Client Success at Upfront Healthcare- Claim this Profile
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Bio
Michele Martin
Trevor truly understands the value of a partnership. He has taken the time to learn about our business and goals and is therefore able to make recommendations that align with those. He has also spent time getting to know all of our team members, their roles and what kind of support we need to move work forward. In addition, Trevor brings industry insight and best practices to our conversations that help us to inform future strategic direction.
Peter Shanley
Trevor was a great asset during our eGain implementation process, driving the project from concept through execution. His attention to detail and ability to move multiple workflows forward in tandem was something that was integral in the success of the project.
Michele Martin
Trevor truly understands the value of a partnership. He has taken the time to learn about our business and goals and is therefore able to make recommendations that align with those. He has also spent time getting to know all of our team members, their roles and what kind of support we need to move work forward. In addition, Trevor brings industry insight and best practices to our conversations that help us to inform future strategic direction.
Peter Shanley
Trevor was a great asset during our eGain implementation process, driving the project from concept through execution. His attention to detail and ability to move multiple workflows forward in tandem was something that was integral in the success of the project.
Michele Martin
Trevor truly understands the value of a partnership. He has taken the time to learn about our business and goals and is therefore able to make recommendations that align with those. He has also spent time getting to know all of our team members, their roles and what kind of support we need to move work forward. In addition, Trevor brings industry insight and best practices to our conversations that help us to inform future strategic direction.
Peter Shanley
Trevor was a great asset during our eGain implementation process, driving the project from concept through execution. His attention to detail and ability to move multiple workflows forward in tandem was something that was integral in the success of the project.
Michele Martin
Trevor truly understands the value of a partnership. He has taken the time to learn about our business and goals and is therefore able to make recommendations that align with those. He has also spent time getting to know all of our team members, their roles and what kind of support we need to move work forward. In addition, Trevor brings industry insight and best practices to our conversations that help us to inform future strategic direction.
Peter Shanley
Trevor was a great asset during our eGain implementation process, driving the project from concept through execution. His attention to detail and ability to move multiple workflows forward in tandem was something that was integral in the success of the project.
Experience
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Upfront Healthcare
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United States
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Software Development
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100 - 200 Employee
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Senior Vice President Client Success
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Aug 2022 - Present
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PatientBond
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Senior Vice President Customer Success
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Jan 2021 - Aug 2022
PatientBond’s cloud-based platform automates emails, text messages and Interactive Voice Response (IVR). PatientBond customizes communications to patients’ motivations and channel preferences using a proprietary psychographic segmentation model developed by P&G consumer experts. PatientBond enables you to overcome dozens of patient engagement challenges by activating desired behavior change
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Vice President Customer Success
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Mar 2017 - Jan 2021
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eGain Corporation
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United States
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Software Development
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700 & Above Employee
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Sr. Director, Customer Success
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Nov 2015 - Mar 2017
In this role we will work side by side with our customers to ensure that they can see and measure positive results and realize the full value of their investment related to the implementation of their eGain software. In addition I am responsible for building, mentoring, developing and leading a team of Customer Success Managers and in building long-term relationships with new and existing customerseGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs). Show less
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World Wide Director of Premium Accounts
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Jul 2014 - Nov 2015
Directly responsible for account operations and client relationship management for a portfolio of strategic accounts across North America and Europe. Provide leadership and guidance to World Wide Account Management team for entire portfolio of installed customers. Strategic over site and reporting of all accounts company wide. Coordinate and Manage world-wide Customer Reference Program.
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Director of Premium Accounts - North America
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Nov 2013 - Jul 2014
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Program Manager, Premium Accounts
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Jan 2013 - Dec 2013
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Sr Technical Project Manager
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Jun 2009 - Jan 2013
Personalized work with Fortune 500 companies to scope, plan, implement and execute customer service software solutions including email, chat, knowledge management, co-browse, click to call, and social and community tools.
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Discover Financial Services
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United States
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Financial Services
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700 & Above Employee
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Project Manger
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Jul 1998 - Jun 2009
Project lead to ensure success of online chat for Customer Service from implementation to full deployment including staffing, analytic analysis, incentive, and continuous improvement. Coordination of company wide efforts for customer service chat, email, paper mail, and technical support teams. Direction of day-to-day operations including data analytics, and daily kaizen.Development of year over year strategy initiatives to enhance operational efficiency and customer engagement for all incoming written correspondence. Show less
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Compliance Coordinator
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Jun 2004 - Apr 2006
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Education
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2004 - 2006
Westminster College
MBA, Business -
1999 - 2002
University of Utah - David Eccles School of Business
Bachelors, Finance
Community
