Experience

Luby's Restaurant Company

• United States
• Restaurants
• 400 - 500 Employee

• IT Support Analyst

  • May 2015 - Present

  1) POS A. Provide front line POS support for restaurant systems. B. Configure, troubleshoot and deploy POS printers, scanners, and terminals. 2.) SUPPORT A. Provide desktop support to units, office users, and remote users. B. Troubleshoot hardware and software issues. C. Initiate service calls for repairs or replacements of malfunctioning equipment. D. Provide support for new restaurant technology initiatives. E. Provide field support for restaurants and remote clients.



Revention

• United States
• Information Technology & Services
• 1 - 100 Employee

• Support Engineer

  • Jan 2012 - Present

  Member of the Technical Support team, provide professional, courteous and prompt technical assistance for Revention POS. This includes problem definition, prioritization, analysis, recreation and resolution. Main Responsibilities- Provide client support and technical issue resolution via phone, E-mail and other electronic medium. Aid in the design and implementation of various procedures and protocols. Aid in the configuration of routers, modems, etc. Record and document client issues as required in the case management process

• Support Engineer

  • Jan 2012 - Present

  Member of the Technical Support team, provide professional, courteous and prompt technical assistance for Revention POS. This includes problem definition, prioritization, analysis, recreation and resolution.Main Responsibilities- Provide client support and technical issue resolution via phone, E-mail and other electronic medium.Aid in the design and implementation of various procedures and protocols.Aid in the configuration of routers, modems, etc.Record and document client issues as required in the case management process



ACS Cloud Partners

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service

  • Feb 2011 - Dec 2011

  Able to obtain information given and utilize problem solving skills to resolve issues. Ability to handle both identifiable and unidentifiable factors. Ability to use S-View, CSM in order to complete daily duties regarding technical support. Able to obtain information given and utilize problem solving skills to resolve issues. Ability to handle both identifiable and unidentifiable factors. Ability to use S-View, CSM in order to complete daily duties regarding technical support.



Pre Cash Inc

• Customer Service

  • Aug 2009 - Feb 2011

  Efficiently and accurately process payments through several automated systems. Use computer systems to obtain and review customer information. Proven ability to work within a team environment, multitask, and adapt to frequent change Efficiently and accurately process payments through several automated systems. Use computer systems to obtain and review customer information. Proven ability to work within a team environment, multitask, and adapt to frequent change



Pre Cash Inc.

• Expanded Bill Pay Agent

  • Aug 2009 - Dec 2010

  Efficiently and accurately process payments through several automated systems. Use computer systems to obtain and review customer information. Proven ability to work within a team environment, multitask, and adapt to frequent change Efficiently and accurately process payments through several automated systems. Use computer systems to obtain and review customer information. Proven ability to work within a team environment, multitask, and adapt to frequent change