Experience

Firman Community Services

• Non-profit Organization Management
• 1 - 100 Employee

• Case Manager

  • Jan 2020 - Present

  • Provide direct individual & group case management services. • Conducted interviews via phone/in person to collect personal information to create a treatment plan. • Provide referrals to clients based on the level of needs. • Kept personal information confidential. • Used State of IL database system to maintain, and update client information. • Provide direct individual & group case management services. • Conducted interviews via phone/in person to collect personal information to create a treatment plan. • Provide referrals to clients based on the level of needs. • Kept personal information confidential. • Used State of IL database system to maintain, and update client information.



Thresholds

• United States
• Mental Health Care
• 700 & Above Employee

• Admin Assistant

  • Oct 2014 - Apr 2018

  Banking Procedures o Wrote and cashed checks o Separated and sorted cash according to member request o Maintained custodial account records and balance in Quick books database Office Management o Organized office space and ordered supplies o Assisted case managers and other staff with administrative duties o Traveled between 7 locations and completed travel arrangements for staff o Produced reimbursement vouchers using Concur for petty cash fund/and personal expense Show less



YWCA

• CCAP Specialist II

  • Oct 2012 - Oct 2013

  • Case Management: Determine new client’s eligibility for the Child Care Assistance Program. • Client Contact: Respond appropriately to all inquiries and complaints from clients and child care providers. • Contract Requirements: Maintain statistics and write reports as required. • Case Management: Determine new client’s eligibility for the Child Care Assistance Program. • Client Contact: Respond appropriately to all inquiries and complaints from clients and child care providers. • Contract Requirements: Maintain statistics and write reports as required.



Healthcare and Family Services

• 401 S Clinton

• Administrative Assistant

  • Mar 2001 - Nov 2010

  ● Maintained, operated and utilizes PC equipment ● Implemented evaluations for manager’s subordinate staff performance. Maintain confidential information. ● Opens, reviews, sorts, and route mail. ● Troubleshoot computer problems, fax machine problems, and copier problems. ● Maintained, operated and utilizes PC equipment ● Implemented evaluations for manager’s subordinate staff performance. Maintain confidential information. ● Opens, reviews, sorts, and route mail. ● Troubleshoot computer problems, fax machine problems, and copier problems.